Commercial Account Manager

Yotpo
Toronto, Canada
On-site

Who this role is best for

Aimed at mid-level to senior sales professionals with enterprise experience who thrive in collaborative, high-growth environments.

Best fit for

  • Individuals who have previously owned territory management and leveraged internal resources for sales success
    — “ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)”
  • Professionals with experience in digital marketing or email/SMS sales who can demonstrate tailored solution expertise
    — “demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach”

Things to consider

  • Requires in-office presence for 4 days per week despite flexible hybrid work arrangements
    — “we are now working in a flexible hybrid capacity, going into the office 4 days per week”
  • High performance expectations with an uncapped commission plan and accelerators
    — “Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan/OTE”

How to stand out

  • Highlight experience with enterprise sales cycles and cross-selling in your resume and interview narrative
    — “managing 3-6 month long sales cycles: you know how to navigate a complex organization”
  • Quantify your sales performance with metrics like revenue growth or deal closure rates
    — “you have 2+ years of closing experience, with a record of top performance”
  • Demonstrate strategic thinking by describing how you've planned and managed territories
    — “demonstrated ownership in all aspects of territory management and account planning”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • foster strong client relationships
  • drive growth in Yotpo’s revenue
Typical background
sales experiencecommercial account management

Skills & requirements

Required

Commercial Account ManagementClient Relationship ManagementComplex Sales CyclesTerritory ManagementCross-sell And UpsellCustomer Growth And Retention

Preferred

Digital MarketingEntrepreneurial Experience

About the role

Original posting from Yotpo

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

Yotpo's Commercial Account Managers are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within commercial accounts. From retail companies that are household names to digitally native brands, you will be working closely with high recognition names to the caliber of Patagonia, Brooklinen, and Steve Madden. In this role, you'll be instrumental in fostering strong client relationships, understanding their needs, and driving growth in Yotpo’s revenue with each customer. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and retention.

You will:

Strategically nurture and close renewals and complex cross-sell and upsell deals that arise through your own relationship building, or through CSM, Partner, Marketing, or other channels

Serve as a trusted advisor to clients to consult on their business challenges and objectives 

Develop and nurture strong relationships with key stakeholders including economic buyers 

Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful expansion opportunities and introduce our comprehensive suite of products to our largest and most strategic customers

Forecasting sales and retention activity and revenue achievement, while maintaining satisfied customers

Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical

Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan/OTE and associated accelerators

Ideally, you’ll bring:

You have 2+ years of closing experience, with a record of top performance

You’ve been carrying a mid-market quota at a SaaS company

You’re a pro at managing 3-6 month long sales cycles: you know how to navigate a complex organization, connecting with manager to C level stakeholders

You’ve demonstrated ownership in all aspects of territory management and account planning and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)

You possess a keen ability to thrive in constantly changing, fast-paced, high-growth environments

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo CA:

Company sponsored RRSP matching.

100% coverage of additional benefits programme.

Equity in options.

Individualized career development, rewards and recognition.

Wellness and philanthropic programming and events.

We are working in a hybrid model, typically in the office 4 days per week.

OTE Based on experience: CAD $ 150,000 annually.

#LI-Hybrid

Source: Yotpo careers

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