Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Comfrt via Greenhouse
About Comfrt:
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About the Role:
We’re looking for Community Interaction Representatives to be the voice of Comfrt across TikTok, Instagram, and Facebook, creating positive and personalized experiences for our customers through comments, DMs, and social interactions. You’ll answer questions, help resolve order and product issues, and bring Comfrt’s brand voice to every interaction while partnering with our Customer Service and Fulfillment teams. This is a fast-paced, hands-on role for someone who is solutions-oriented, customer-focused, and comfortable working independently.
Availability Requirement
This role requires availability for the following shifts:
6:00pm - 2:30am ET/3:00pm -11:30pm PT
10:00pm - 6:30am ET/7:00pm - 3:30am PT
2:00am - 10:30am ET/11:00pm - 7:30am PT
Please indicate which shifts you are available for in the application.
Key Responsibilities:
Respond promptly to customer inquiries across social platforms, including questions about product details, policies, order statuses, shipping, and delivery
Engage with customers through comments, DMs, story reposts, and tagged posts across TikTok, Instagram, and Facebook
Assist with content engagement strategy, including reposting stories and interacting with tagged content and comments
Maintain Comfrt's brand voice across all customer communications and platforms
Drive customer satisfaction through in-depth product knowledge and a solution-oriented approach
Manage order-related inquiries, including updates, modifications, cancellations, and replacements
Creatively investigate and resolve customer issues related to orders, products, and shipping
Build strong relationships with customers, fostering loyalty through positive and professional interactions
Assist in managing post-purchase communication via social platforms
Collaborate with the customer service and fulfillment teams to ensure timely and accurate order resolution
Provide accurate, up-to-date information and escalate issues across departments as needed
Foster a mindset of continuous improvement and bring feedback from customers to the broader team
Perform additional duties as needed
Requirements:
Prior experience in social media management, community management, or social customer service
Familiarity with TikTok, Instagram, and Meta Business Suite, Gorgias or Zendesk
Experience with Shopify or similar order management platforms (preferred)
Strong written communication skills with a keen eye for tone and brand voice
Ability to work independently and make sound decisions during off-hours
Solutions-oriented mindset with the ability to handle difficult customer interactions professionally
Comfrt Clothing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Source: Comfrt careers (Greenhouse)