Configuration Analyst II (Service Transition) – Service Transition Coordinator

Cwsc

Lackland AFB, TX

On-site

Who this role is best for

Best suited to detail-oriented candidates with technical certifications working in defense and cybersecurity domains. The role emphasizes coordination and compliance with configuration management procedures in a 24/7 mission environment.

Best fit for

Candidates with IAT II certifications and experience in change management processes
— “IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher”
Individuals who can manage stakeholder communication and handle high-visibility change requests
— “working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner”
Professionals with a background in network or cyberspace operations and a commitment to security protocols
— “In support of Network/Cyberspace Operations mission, perform Service Transition Coordination”

Things to consider

Security clearance is mandatory, requiring Top Secret with SCI eligibility
— “Top Secret with SCI eligibility”
The role may require extended hours beyond standard day shifts due to the 24/7 mission
— “Day Shift. This is a 24/7/365 mission and extended hours/days may be required”

How to stand out

Highlight experience in coordinating cross-functional teams for change management
— “Coordinate and facilitate effective accomplishment of change and incident management among AFIN operators”
Emphasize familiarity with configuration management procedures and documentation
— “Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies”
Showcase your ability to process and categorize change requests efficiently
— “Processing, reviewing, categorizing, documenting and working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

effective accomplishment of change and incident management
high visibility Change Requests and Incidents
adherence to configuration management procedures

Typical background

bachelor's degree or equivalent experience0-2 years of experience

Skills & requirements

Required

Change ManagementIncident ManagementStakeholder CoordinationConfiguration ManagementITIL V4 Foundation

Preferred

ITIL V4 Specialist

Stack & domain

AFIN OperatorsChange ProcessIncident ResolutionConfiguration ManagementCysa+Security+CCNA - SecurityGicspGSECSSCPCommunicationProblem-solvingTeamworkNetwork/cyberspace OperationsService Transition Coordination

About the role

Original posting from Cwsc via Lever

In support of Network/Cyberspace Operations mission, perform Service Transition Coordination.
Analyzes changes of product design to determine the effect on the product design and function and determines and prepares documentation necessary for change
Coordinates with customers and manufacturers to determine a process for change reporting
Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies
Key Tasks & Responsibilities:
Coordinate and facilitate effective accomplishment of change and incident management among AFIN operators. This task includes:
Receiving calls from AFIN operators to coordinate change process and incident resolution
Processing, reviewing, categorizing, documenting and working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner
Education & Experience:
Requires a bachelor's degree or equivalent experience
Experience: 0 – 2 years
Certifications:
Required
IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher.
ITIL v4 Foundation
Desired
ITIL v4 Specialist – Create, Deliver, Support and/or ITIL v4 Strategist – Direct, Plan, and Improve
Security Clearance:
Top Secret with SCI eligibility
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):
IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher
Day Shift. This is a 24/7/365 mission and extended hours/days may be required
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

Source: Cwsc careers (Lever)