Configuration Management & Documentation Specialist/Tech Writer

Pingwind
United States
RemoteCareer-pivot friendly

Who this role is best for

Aimed at mid-to-senior level IT professionals who excel in documentation and configuration management, with a focus on federal government projects and remote collaboration.

Best fit for

  • Candidates with 5+ years of IT experience, specifically in configuration management or technical editing for large federal agencies.
    — “Minimum of 5 years IT experience of which at least 3 years are of Configuration Management/Tech Editing experience at a large corporation or Government agency similar in size/scope to GSA, IRS, DoD or VA.”
  • Individuals with a background in ITSM practices and experience maintaining centralized CMDBs.
    — “Experience with ITSM practices and centralized CMDBs.”
  • Professionals who have worked in project-oriented environments and understand how configuration management integrates into the project lifecycle.
    — “Expertise in project management or working in a project-oriented environment, with an understanding of how configuration management fits into the overall project lifecycle.”

Things to consider

  • The role requires obtaining and maintaining a VA background investigation and system access, which may be a barrier for some candidates.
    — “Ability to obtain and maintain the required VA background investigation/suitability determination”
  • Travel may be required, which could impact remote flexibility despite the remote work arrangement.
    — “Location: Remote; travel may be required in support of meetings, training, presentations, or briefings with project stakeholders”

How to stand out

  • Emphasize experience with federal government clients and documentation standards in your resume and interview responses.
    — “PingWind is focused on delivering outstanding services to the federal government.”
  • Highlight your ability to coordinate configuration management activities across technical and project teams.
    — “Coordinate configuration management activities across technical and project teams.”
  • Showcase your expertise in developing and updating technical processes and standards.
    — “Develop and update technical processes, configuration standards, baselines, and procedures.”
  • Include experience with automated configuration or compliance tracking tools to align with preferred qualifications.
    — “Experience with automated configuration or compliance tracking tools”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Maintain accurate, controlled, and traceable technical information
  • Support change-control processes
Typical background
5 years IT experience with at least 3 years of Configuration Management/Tech Editing experience

Skills & requirements

Required

Configuration ManagementChange ManagementTechnical DocumentationITSM PracticesCMDB InformationProject ManagementTechnical ProcessesConfiguration StandardsBaselinesProcedures

Preferred

ITIL CertificationAutomated Configuration Or Compliance Tracking Tools

Stack & domain

Configuration ManagementChange ManagementTechnical DocumentationITSM PracticesCMDBIAT IIIIAM IIIIasae IIIProject ManagementCollaborationQuality ControlInformation TechnologyCybersecurity

About the role

Original posting from Pingwind via Lever

Location: Remote; travel may be required in support of meetings, training, presentations, or briefings with project stakeholders

Required Clearance: Ability to obtain and maintain the required VA background investigation/suitability determination

Certifications: Certification in one or more of the following: IAT III, IAM III or IASAE III certifications.

 IAT III/ IAM III / IASAE III certifications may be substituted for a relevant Bachelor’s degree or 4 years of relevant experience

Required Education: Bachelor’s degree or Associates degree in IT related field (i.e. Cybersecurity, Computer Science, Information Systems, Information Assurance, Information Security, Information Resource Management).

Required Experience: Minimum of 5 years IT experience of which at least 3 years are of Configuration Management/Tech Editing experience at a large corporation or Government agency similar in size/scope to GSA, IRS, DoD or VA.

  • A Master’s degree in a related IT field (i.e. Cybersecurity, Computer Science, Information Systems, Information Assurance, Information Security, Information Resource Management). may substitute for up to 2 years of the required experience
  • Expertise in project management or working in a project-oriented environment, with an understanding of how configuration management fits into the overall project lifecycle

Description

PingWind is seeking a highly skilled and experienced Configuration Management & Documentation Specialist/Tech Writer to join our dynamic team supporting a large Federal Government client. Provide configuration management, change management, and technical documentation expertise to maintain accurate, controlled, and traceable technical information throughout the project lifecycle.

Responsibilities

  • Identify, control, record, audit, and report the status of configuration items.
  • Maintain records for hardware, software, system configurations, documentation, and deliverables.
  • Develop and update technical processes, configuration standards, baselines, and procedures.
  • Support change-control processes and maintain associated documentation and traceability.
  • Maintain and support centralized CMDB information in accordance with ITSM practices.
  • Coordinate configuration management activities across technical and project teams.
  • Perform documentation reviews and quality-control activities to ensure accurate technical artifacts.

Requirements

  • Ability to obtain and maintain required VA background investigation/suitability and system access.
  • Experience with configuration/change management and technical documentation in IT or software development environments.
  • Experience with ITSM practices and centralized CMDBs.

Preferred Qualifications

  • VA/Federal technical documentation experience.
  • ITIL certification.
  • Experience with automated configuration or compliance tracking tools

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.

www.PingWind.com

Our benefits include:

·       Eleven Federal Holidays

·       Paid Time Off accrued each pay period

·       Parental Leave

·       Three medical plan choices with generous employer contribution

·       Dental and Vision Insurance

·       Company paid Short-Term and Long-Term Disability

·       Company paid Life and AD&D Insurance

·       401k with competitive matching and vesting schedule 

·       Continuing education assistance

·       Short Term / Long Term Disability & Life Insurance

·       Medical, Dependent Care and Commuter Flexible Spending Accounts

·       Employee Assistance Program 

·       Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)

·       529 College Savings Plan

·       Legal Insurance 

·       Pet Insurance

Veterans are encouraged to apply

Salary Range

77K -107K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law

Source: Pingwind careers (Lever)

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