Contract & Billing Operations Manager

Peoplegrove
Worldwide Remote
Remote

Who this role is best for

Strong fit for professionals with B2B contract negotiation experience who thrive in cross-functional environments and can manage remote workflows.

Best fit for

  • Candidates with experience in higher education or SaaS contract negotiations and a track record of managing cross-functional teams
    — “ideally in a B2B, SaaS, or higher education context
  • Individuals who can independently make business decisions on contract terms while maintaining risk awareness
    — “can make sound, independent judgment calls on contract terms within established guardrails
  • Professionals who are detail-oriented and capable of handling high-volume, concurrent tasks without losing accuracy
    — “Ability to manage a high volume of concurrent negotiations without losing track of details

Things to consider

  • The role requires managing contract-to-cash workflows, which involves coordination across sales, legal, and finance teams
    — “highly cross-functional role that sits at the intersection of sales, legal, and finance
  • Candidates should be prepared to support billing and collections processes, which may require expanding into finance operations
    — “Support billing plan setup and collections efforts as needed

How to stand out

  • Highlight your ability to streamline contract processes and reduce friction in cross-functional workflows
    — “this role succeeds by removing friction, not adding process for its own sake
  • Demonstrate experience with Salesforce or similar CRM for contract tracking and reporting
    — “Experience with Salesforce (or similar CRM), especially for contract tracking and reporting
  • Showcase your ability to balance legal and business risk while maintaining deal velocity
    — “Turn around redlines promptly, balancing legal and business risk against deal velocity
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful contract negotiations
  • accurate contract tracking
  • efficient billing and collections support
Typical background
experience in contract managementbackground in sales, legal, or finance

Skills & requirements

Required

Contract NegotiationProject ManagementOrganizational SkillsIndependent JudgmentCommunication SkillsContract TrackingCRM Usage

Preferred

BillingCollections

Stack & domain

Contract NegotiationsLegal And Business Risk ManagementBilling And Collections SupportProject ManagementContract Tracking And ReportingSalesforceCommunication SkillsDetail-orientedCommercially SavvyIndependent JudgmentCollaborativeLow-ego ApproachHigher EducationFinanceLegal

About the role

Original posting from Peoplegrove via Lever

PeopleGrove is looking for a detail-oriented and commercially savvy professional to manage contract negotiations with our higher education partners and support key finance operations. Reporting to the Controller, this role owns the end-to-end negotiation process for new sales agreements, renewals, and RFP responses serving as the primary point of contact for partner institutions throughout the contracting lifecycle. Beyond contracts, this person will also lend support to billing plans and collections as needed, giving them meaningful visibility into how deal terms translate into revenue outcomes. 

This is a highly cross-functional role that sits at the intersection of sales, legal, and finance. The ideal candidate is comfortable negotiating directly with higher ed procurement and legal offices, can make sound, independent judgment calls on contract terms within established guardrails, and brings the same rigor to billing and collections support when called upon. 

Key Responsibilities:

  • Lead contract negotiations with higher education partners across new sales agreements, renewals, and RFP responses 
  • Manage the full contract lifecycle: drafting, redlining, negotiation, internal approval, execution, and renewal tracking 
  • Turn around redlines promptly, balancing legal and business risk against deal velocity 
  • Make independent, pragmatic decisions on contract terms within established risk tolerances, escalating only when truly necessary 
  • Serve as the primary liaison with partner institutions' procurement and legal offices, guiding contracts through their internal approval processes 
  • Build and maintain a system for tracking key contract data (renewal dates, terms, obligations, risk flags) to support proactive account and revenue management 
  • Partner with the Controller and Finance team to ensure contract terms align with billing, revenue recognition, and budgeting needs 
  • Support billing plan setup and collections efforts as needed, helping ensure contract terms are accurately reflected downstream 
  • Maintain and improve contract templates, playbooks, and negotiation workflows over time 
  • Identify process bottlenecks in the contract-to-cash workflow and recommend improvements 

Qualifications Required:

  • Proven experience negotiating and managing contracts end-to-end, ideally in a B2B, SaaS, or higher education context 
  • Experience working with institutional procurement and/or legal review processes (higher education experience strongly preferred but not  required) 
  • Strong project management and organizational skills, with the ability to track and report on contract data across a portfolio 
  • Comfort making pragmatic business judgment calls on contract terms rather than defaulting to escalation 
  • Exposure to billing, invoicing, or collections processes, or a strong interest in developing this skill set 
  • Experience with Salesforce (or similar CRM), especially for contract tracking and reporting 
  • Excellent written and verbal communication skills, with the ability to negotiate confidently with both legal and non-legal stakeholders 
  • A collaborative, low-ego approach - this role succeeds by removing friction, not adding process for its own sake 
  • Ability to manage a high volume of concurrent negotiations without losing track of details 

Perks & Benefits:

  • Competitive salary + annual bonus 
  • Flexible PTO and hybrid/remote work options 
  • Full medical, dental, and vision coverage 
  • 401(k) with generous company match + financial planning resources 
  • Company-paid life and disability insurance 
  • Collaborative, purpose-driven culture 

About us:

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove helps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States. 

Learn how PeopleGrove is shaping the future through a comprehensive suite of solutions across the entire learner lifecycle– from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn.

Source: Peoplegrove careers (Lever)

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