Cookie Crew

Insomnia Cookies
New York City NY, US
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have customer service experience and a willingness to work nights, weekends, and holidays.

Best fit for

  • Candidates with prior customer service experience and a friendly, outgoing personality
    — “At least 6 months of experience in a customer service focused role - preferred”
  • Individuals who thrive in a service-oriented, team-based environment with a focus on hospitality
    — “You get to work in a fun, exciting team environment”
  • People who enjoy physical work and are comfortable with lifting heavy objects
    — “Must be able to lift up to 40 lb boxes of product”

Things to consider

  • The role demands availability on nights, weekends, and holidays, which may conflict with personal commitments
    — “Must be able to work nights, weekends and holidays”
  • The position is based in New York City, requiring local presence or relocation
    — “Bleecker St. store located at 283 Bleecker St. New York, NY 10014”

How to stand out

  • Highlight experience with food service or hospitality in your resume and interview responses
    — “Promptly greet guests entering the store and take their orders according to procedure”
  • Emphasize your ability to deliver a warm and positive customer experience, both in person and over the phone
    — “Give each customer a warm experience with a smile in person & over the phone”
  • Showcase your attention to detail and accuracy with handling cash and payments
    — “Handle cash and payments accurately and have no shortages or overages”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • customer satisfaction
  • accurate order fulfillment
Typical background
customer service experiencebaking experience

Skills & requirements

Required

Customer ServiceOrder TakingCash HandlingBakingSanitation

Preferred

TeamworkFlexibility

Stack & domain

Customer ServiceOrder TakingBakingPackagingCleaningSanitizingMaintaining BakeryHandling Cash And PaymentsLifting Up To 40 Lb Boxes Of ProductCommunicationTeamworkProblem-solving

About the role

Original posting from Insomnia Cookies via Lever

As a member of the Cookie Crew at our Bleecker St. store located at 283 Bleecker St. New York, NY 10014 you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Check out some of our content vids below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS:

·         Pay Rate: $17.00/hr

·         Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

·         Paid vacation and sick time off

·         Pet insurance for your furry loved ones

·         Interactive training & mentorship

·         Job stability with a rapidly growing and reputable company

·         Achievable growth/promotion opportunities

·         You get to work in a fun, exciting team environment

·         Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

·         Promptly greet guests entering the store and take their orders according to procedure

·         Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy

·         Give each customer a warm experience with a smile in person & over the phone

·         Bake our delicious cookies to perfection & a scoop of ice cream

·         Ensure fast, warm, and correct delivery orders are packaged and sent out

·         Handle cash and payments accurately and have no shortages or overages

·         Cleaning, sanitizing, and maintaining the bakery

  • Other duties as assigned

DESIRED SKILLS & EXPERIENCE:

·         At least 6 months of experience in a customer service focused role - preferred

·         Personable, genuine, outgoing demeanor

·         Customer service focused and a willingness to exceed guest expectations

·         Great communication, organizational and math skills

·         Must be able to lift up to 40 lb boxes of product

·         Must be 18 years or older to be employed

·         Must be able to work nights, weekends and holidays

·         Legally eligible to work in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Source: Insomnia Cookies careers (Lever)

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