Coordinator, Shared Services

MongoDB

Gurugram

HybridCareer-pivot friendly

Who this role is best for

Best suited to candidates with mid-level HR Shared Services experience working in a structured, process-driven environment in Gurugram.

Best fit for

Candidates with mid-level HR Shared Services experience and a strong grasp of data governance frameworks
— “Good understanding of data governance frameworks and data quality”
Candidates who can manage internal customer expectations and deliver consistent service
— “Deliver high quality and consistent service delivery to all internal customers and partners”

Things to consider

The role requires candidates to be based in Gurugram, with no explicit remote flexibility mentioned
— “We are looking to speak to candidates who are based in Gurugram for our hybrid working”
The role demands high proficiency in meeting agreed SLAs and maintaining data accuracy
— “Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs”

How to stand out

Highlight experience in maintaining HR data and aligning with global standards
— “Support the cleansing and maintenance of HR data in alignment with company policies and global standards”
Emphasize past work in structured, process-driven environments
— “Comfortable working in a structured, process-driven environment”
Showcase analytical and communication skills through specific examples in your resume
— “Excellent analytical, communication, and problem-solving skills”
Demonstrate familiarity with HR systems and ticketing tools like Zendesk
— “familiarity with ticketing tools (e.g., Zendesk) is a plus”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · IndividualLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

accurate and timely HR data processing
high SLA adherence

Typical background

1+ years experience in HR Operations / Shared Services

Skills & requirements

Required

HR Data ManagementData ValidationReportingSLA ManagementHR Systems

Preferred

Ticketing ToolsData Governance

Stack & domain

Hr OperationsData Management

About the role

Original posting from MongoDB

We are looking to speak to candidates who are based in Gurugram for our hybrid working
Position Expectations
As an Individual Contributor as part of the HR Shared Services, APAC team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met
Learn and assist in executing day-to-day HR data processes, such as employee record updates, org structure changes, and data validations
Support the cleansing and maintenance of HR data in alignment with company policies and global standards
Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
Assist in preparing reports and trackers for internal HR teams and audits
Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
Maintain confidentiality and accuracy when handling sensitive employee data
Key Skills & Abilities
1+ years experience in HR Operations / Shared Services, HR Data Entry / Management in an HR Shared Services role (APAC/ India, EMEA, NAMER regions)
Basic understanding of HR systems, data, or Excel/Google Spreadsheet; familiarity with ticketing tools (e.g., Zendesk) is a plus
Excellent analytical, communication, and problem-solving skills
Ability to learn quickly, ask questions, and follow through on assigned work
Comfortable working in a structured, process-driven environment
Good understanding of data governance frameworks and data quality
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 3273517553

Source: MongoDB careers