Copy of Associate Operations Manager

CloudKitchens

São Paulo +1 more

On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates with prior experience in operations or restaurant management, comfortable with onboarding and team leadership in a collaborative, in-office environment.

Best fit for

Candidates with prior experience in operations or restaurant management and a track record in team leadership
— “Lead and train a dedicated facility team, handling scheduling, training, and performance management.”
Individuals who thrive in a collaborative, in-office work arrangement and enjoy cross-functional teamwork
— “We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together.”
Candidates who are proactive in relationship building and partner onboarding, with a focus on customer success
— “Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.”

Things to consider

This role requires a full-time, in-office commitment for five days a week in São Paulo.
— “This role is based in our São Paulo office location. As a company driven by innovation and continuous change, close collaboration is essential.”
There is a clear expectation of hands-on involvement in property maintenance and technical systems.
— “Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.”

How to stand out

Emphasize your ability to manage multiple teams and ensure compliance with health and safety regulations.
— “Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.”
Demonstrate your skills in analyzing and reporting KPIs to support profitability goals.
— “Review and report KPI metrics to facility management and contribute to goal setting.”
Showcase your ability to lead facility tours and engage with restaurant partners effectively.
— “Lead facility tours where you will proactively engage with restaurants as part of relationship building and lead the overall sales pitch.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

efficient order fulfillment
excellent customer service
facility maintenance compliance
successful onboarding of new partners
positive work environment

Typical background

2+ years of operations management2+ years of employee management2+ years of restaurant management

Skills & requirements

Required

Team ManagementOrder FulfillmentCustomer ServiceFacility MaintenanceOnboardingCustomer SupportKPI ReportingFacility ManagementBuilding Repair And Maintenance

Preferred

Sales Pitch DevelopmentInternal Relationship ManagementValue-added Opportunity IdentificationFacility P&L ManagementHVAC Unit InspectionRefrigeration Unit MaintenanceWater Heater MaintenanceIce Machine Maintenance

Stack & domain

Team ManagementFacility MaintenanceOrder FulfillmentCustomer ServiceSalesCustomer SupportAdministrative TasksBuilding Repair And MaintenanceLeadershipCommunicationProblem-solvingTeamworkTime ManagementOperations ManagementRestaurant ManagementProperty Management

About the role

Original posting from CloudKitchens via Greenhouse

Who we are
NovaKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What you’ll do
As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.
Team Management
Lead and train a dedicated facility team, handling scheduling, training, and performance management.
Manage an efficient order fulfillment process and deliver excellent customer service.
Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
Sales
Lead facility tours where you will proactively engage with restaurants as part of relationship building and lead the overall sales pitch.
Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities for customers that other teams can test out.
Customer Support and Retention
Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships and solving any issues that arise.
Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
Manage the overall partner experience, preventing churn and extending the partner lifecycle.
Administrative & Strategic
Participate in planning sessions with management and peers, utilizing data to make decisions.
Review and report KPI metrics to facility management and contribute to goal setting.
Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
Building Repair and Maintenance
Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
What we’re looking for
Operations Management: 2 years (Preferred)
Employee Management/Assistant Management: 2 years (Preferred)
Restaurant Management: 2 years (Preferred)
Property Management: 2 years (Preferred)
Why join us
Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our São Paulo office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
#LI-Onsite

Source: CloudKitchens careers (Greenhouse)