CRM Lifecycle Specialist (Contract)

ALO
Beverly Hills, CA
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in CRM automation within fast-growing retail or wellness brands.

Best fit for

  • Candidates with hands-on CRM platform experience in fast-growing retail or wellness sectors
    — “preferably within a fast-growing retail, fashion, beauty, lifestyle, wellness, or DTC e-commerce brand”
  • Individuals who thrive in cross-functional collaboration and campaign optimization
    — “cross-functional coordination”
  • Professionals with strong QA instincts and a history of managing high-volume workflows
    — “the ability to identify issues before launch and manage high-volume campaign workflows accurately”

Things to consider

  • The candidate must be prepared to manage multiple stakeholders and deliverables simultaneously
    — “partner with Creative, Digital, Brand, and CRM stakeholders”

How to stand out

  • Highlight campaign optimization success and cross-team project management on your resume
    — “translate results into clear insights and optimization recommendations”
  • Demonstrate experience with Braze, Bluecore, or Attentive in your platform-specific skills section
    — “Hands-on experience building and deploying campaigns in Braze, Klaviyo, Iterable, Attentive, or a similar platform”
  • Showcase your ability to manage complex QA processes and identify pre-launch issues
    — “Conduct rigorous pre-launch QA across content, links, rendering, dynamic logic, deep links, tracking, targeting, and customer eligibility”
  • Emphasize your understanding of brand identity and customer experience in your cover letter or interview responses
    — “Creative, customer-focused thinker with an understanding of brand identity, customer experience, and consumer behavior”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Optimized customer journeys
  • Improved campaign performance
  • Enhanced customer engagement
Typical background
Experience in CRM and lifecycle marketingDigital marketing background

Skills & requirements

Required

CRM Lifecycle ManagementCampaign BuildingAudience SegmentationQuality AssurancePerformance ReportingCross-functional Coordination

Preferred

A/B TestingMultivariate TestingProject Management

Stack & domain

CRMEmailSMSMobile PushCampaign BuildingAudience SegmentationQuality AssurancePerformance ReportingCross-functional CoordinationBrazeKlaviyoIterableAttentiveBluecoreAsanaHTMLLiquidDynamic ContentCdpsAnalytics ToolsMobile Deep LinkingAnalytical CuriosityCustomer-first MindsetPassion For Delivering Thoughtful, On-brand ExperiencesAttention To DetailCollaborativeClear Written And Verbal Communication SkillsCreativeFlexibleProblem-solving SkillsRetailFashionBeautyLifestyleWellnessDTC E-commerce

About the role

Original posting from ALO via Greenhouse

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

CRM LIFECYCLE SPECIALIST 

We are seeking a CRM Lifecycle Specialist to support the execution and ongoing optimization of lifecycle journeys across email, SMS, mobile push, and other retention touchpoints. Reporting into the CRM Lifecycle Manager, you will help bring customer engagement strategies to life through hands-on campaign building, audience segmentation, rigorous quality assurance, performance reporting, and cross-functional coordination. The ideal candidate combines strong operational discipline with analytical curiosity, a customer-first mindset, and a passion for delivering thoughtful, on-brand experiences in a fast-paced retail environment. 

RESPONSIBILITIES 

Support the CRM Lifecycle Manager in executing and maintaining automated customer journeys and triggered campaigns across email, SMS, and mobile push.  

Build, configure, test, schedule, and deploy campaigns and journeys within CRM and messaging platforms, ensuring accurate audience criteria, personalization, suppression logic, campaign naming, tracking parameters, and send timing. 

Conduct rigorous pre-launch QA across content, links, rendering, dynamic logic, deep links, tracking, targeting, and customer eligibility to ensure every communication is accurate, functional, and aligned with Alo's brand standards. 

Partner with Creative, Digital, Brand, and CRM stakeholders to manage briefs, asset handoffs, feedback, approvals, and launch timelines 

Monitor campaign and journey performance, maintain recurring reports, identify trends or anomalies, and translate results into clear insights and optimization recommendations 

Execute A/B and multivariate tests across creative, messaging, segmentation, offer, timing, and cadence; document results and apply learnings to future campaigns and journeys. 

Partner with Martech, Data, and QA teams to troubleshoot campaign or data issues, validate event and attribute usage, support new integrations, and maintain reliable audience and journey logic. 

Maintain project calendars, testing trackers, campaign documentation, and process guides to keep programs organized, scalable, and easy to audit. 

Support CRM best practices across deliverability, consent, channel governance, and customer experience while staying current on emerging lifecycle marketing capabilities and retail trends. 

QUALIFICATIONS 

2-3 years of experience in CRM, lifecycle, retention, email, or digital marketing, preferably within a fast-growing retail, fashion, beauty, lifestyle, wellness, or DTC e-commerce brand. 

Hands-on experience building and deploying campaigns in Braze, Klaviyo, Iterable, Attentive, Bluecore, or a similar email, SMS, or marketing automation platform; Braze, Bluecore, and Attentive experience is strongly preferred. 

Experience in working in Asana or other similar project workflow systems 

Working knowledge of automated customer journeys, audience segmentation, personalization, testing, and campaign performance measurement across email, SMS, and/or mobile push. 

Exceptional attention to detail and strong QA instincts, with the ability to identify issues before launch and manage high-volume campaign workflows accurately. 

Excellent organizational and project management skills, with the ability to manage multiple deadlines and shifting priorities in a fast-paced environment. 

Clear written and verbal communication skills and the ability to collaborate effectively with Creative, Brand, Digital, Data, and Martech partners. 

Basic familiarity with HTML, Liquid, dynamic content, CDPs, analytics tools, or mobile deep linking is a plus. 

Creative, customer-focused thinker with an understanding of brand identity, customer experience, and consumer behavior. 

For CA residents, Job Applicant Privacy Policy HERE.

Source: ALO careers (Greenhouse)

Similar roles

More roles at ALO