CRM Technical Specialist

FeverUp
Madrid, Spain
On-siteCareer-pivot friendly

Who this role is best for

Digital marketing professionals with Salesforce Marketing Cloud and data analysis expertise will find this hybrid role in Madrid suits their skill set and career goals.

Best fit for

  • Candidates with hands-on experience in multi-channel CRM campaigns and data-driven insights
    — “develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels”
  • Individuals who excel at campaign setup and optimization in Salesforce Marketing Cloud
    — “support the team with the technical set up of campaigns and user journeys in Salesforce Marketing Cloud”
  • Professionals who thrive in a high-paced environment and can manage detailed reporting
    — “You will be owner of the weekly/monthly reporting and ad hoc deep dives”

Things to consider

  • The role requires a strong ability to analyze behavioral and demographic data
    — “leverage consumer behavioral, lifestyle, transactional, and demographic data”

How to stand out

  • Highlight experience with A/B testing and dynamic templates in your CRM campaigns
    — “experience in A/B testing and dynamic templates”
  • Emphasize your ability to translate data into actionable marketing strategies
    — “deliver relevant marketing insights”
  • Showcase your fluency in English and your ability to collaborate with international teams
    — “You are able to communicate in English in a fluent way”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Manage the activation of customer data
  • Develop and execute an end-to-end CRM strategy
  • Support the team with the technical set up of campaigns and user journeys
  • Ensure all campaigns have clearly defined success metrics
Typical background
2-3 years experience working in Digital Marketing and CRM

Skills & requirements

Required

CRM StrategySalesforce Marketing CloudA/B TestingDynamic TemplatesSQLAmpscript

Preferred

Experience In Digital Marketing And CRM

Stack & domain

Digital MarketingCRMSalesforce Marketing CloudSQLAmpscriptConsumer Behavioral DataLifestyle DataTransactional DataDemographic DataA/B TestingDynamic TemplatesOrganizedProactiveOptimizationPrioritizationTime ManagementFluent EnglishTeamworkMotivationCommercial SavvyAnalyticalData-drivenHigh Pace Of WorkCommunicationTax OptimizationHealth InsuranceDental InsuranceCultureLive EntertainmentCustomer Relationship ManagementMarketingSalesforceData AnalysisCustomer ExperienceEvent CreationEvent ScalingEvent InnovationEvent EnhancementAudience Reach

About the role

Original posting from FeverUp via Greenhouse

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience? 

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

Meet the Team

The CRM team focuses on building lasting relationships with our users from the moment they first encounter Fever. By analyzing customer behavior and mapping the entire lifecycle, we create personalized experiences that keep users engaged and coming back.

We craft targeted communications, special offers, and data-driven insights to strengthen loyalty and improve every interaction.

Join us and help turn first-time users into lifelong fans.

What You'll Do

You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).

You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.

You will support the team with the technical set up of campaigns and user journeys in Salesforce Marketing Cloud.

You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

Who You Are

You have 2-3 years experience working in Digital Marketing and CRM.

You have experience working with Salesforce Marketing Cloud.

You know SQL, AMPScript, and other programming languages

You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.

You are commercially savvy, analytical and data-driven.

You have experience in A/B testing and dynamic templates.

You are an organized, responsible and proactive person.

You have the ability to optimize, prioritize and organize your time.

You have the ability to carry out a high pace of work.

You are able to communicate in English in a fluent way.

You know how to potentiate the team-work and keep everyone in the team motivated.

Why You'll Love It Here

Attractive compensation package with room to grow.

40% discount on all Fever events and experiences + free Candlelight voucher.

Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).

Payflow: option to access part of your salary in advance.

Taxdown: help optimizing and filing your taxes.

Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.

Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.

Language learning support: English and Spanish lessons.

Hybrid work setup: home office friendly with a central Madrid office location.

Snacks, drinks, and fresh fruit are always available at the office.

Dynamic international team: a young, talented group creating a great work environment.

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Source: FeverUp careers (Greenhouse)

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