Customer Care Consultant

Jushi
Sauget, IL
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for customer service professionals who thrive in the cannabis industry and can manage multi-tasking over the phone.

Best fit for

  • Candidates with experience in retail or telephonic customer service in the cannabis industry
    — “the cannabis industry, the fastest-growing jobs sector in the U.S.”
  • Individuals who are comfortable with bilingual communication and product education
    — “Bilingual in Spanish preferred”
  • Those who can balance administrative tasks with a focus on patient and member engagement
    — “Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests”

Things to consider

  • The role involves physical tasks like lifting objects up to 25 pounds and cleaning the store
    — “lift/carry/push/pull objects that weigh up to 25 pounds”
  • Candidates must be prepared for occasional local travel and store-based responsibilities
    — “Occasionally requires local travel, as needed”

How to stand out

  • Highlight experience in telephonic support and compliance-driven customer service
    — “conducts day-to-day customer phone support while adhering to company policy and industry regulations”
  • Emphasize knowledge of retail operations and product management in your resume
    — “Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available”
  • Showcase organizational and multitasking abilities in your interview responses
    — “Excellent multi-tasking skills over the phone”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • exceptional customer service
  • product recommendations
  • store maintenance
Typical background
high school diploma or GED

Skills & requirements

Required

Customer ServiceProduct KnowledgeMulti-taskingCommunication SkillsTeamwork

Preferred

Bilingual In Spanish

Stack & domain

Customer ServiceProduct RecommendationsProduct Handling ProceduresStore Cleanliness And OrganizationCash Register OperationsPOS System OperationsComputer SkillsCommunicationMulti-taskingTeamworkCustomer CareProblem-solvingCannabis IndustryProduct KnowledgeStore OperationsSalesGuest SatisfactionCompliance

About the role

Original posting from Jushi via Lever

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO:

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
  • All other job duties as assigned

WHAT WE ARE LOOKING FOR:

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor’s degree in any field preferred
  • Excellent computer, language and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone 
  • Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS:

  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Source: Jushi careers (Lever)

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