Customer & Commercial Product Manager

NOX METALS
Los Angeles, CA
On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates comfortable with customer-centric process improvement and cross-functional collaboration, with a focus on B2B manufacturing and in-person work in Los Angeles.

Best fit for

  • Candidates with experience in B2B commerce or manufacturing who excel at process optimization
    — “We’re a technology company with operations in Metro Detroit and Los Angeles, supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers.”
  • Individuals who thrive on translating customer pain points into actionable product requirements
    — “Turn customer and business problems into clear product requirements”
  • Professionals who can align stakeholders across sales, engineering, and operations with a shared vision
    — “Keep stakeholders aligned on decisions, tradeoffs, and delivery”

Things to consider

  • This role requires in-person presence in Los Angeles, which may impact candidates with remote preferences.
    — “This role is full time, in person in Los Angeles.”
  • Candidates should be prepared to invest time in learning about metals and manufacturing to make informed product decisions.
    — “Learn enough about metals and manufacturing to make sound product decisions”

How to stand out

  • Highlight prior experience in identifying bottlenecks and delivering measurable workflow improvements.
    — “You will spend time with customers and internal users, find the real bottleneck, and work with engineering and operations to ship improvements that move a measurable outcome.”
  • Demonstrate your ability to define and measure success metrics post-launch in your resume or interview examples.
    — “Define success metrics and measure behavior after launch”
  • Showcase your ability to collaborate across multiple teams, such as design, engineering, and sales.
    — “Partner closely with design, engineering, sales, pricing, and operations”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Own the roadmap for customer-facing and commercial software
  • Define success metrics and measure behavior after launch
Typical background
Experience in product managementBackground in manufacturing

Skills & requirements

Required

Product ManagementCustomer ResearchCollaboration With Cross-functional Teams

Preferred

Experience In ManufacturingTechnical Fluency With Apis

Stack & domain

Product ManagementCustomer ManagementCommercial WorkflowsApisData ModelsCommunicationProblem-solvingTeamworkAdaptabilityLeadershipManufacturing

About the role

Original posting from NOX METALS via Ashby

Customer & Commercial Product Manager | Nox Metals | Los Angeles, CA

About Nox Metals. American factories deserve a supply chain that moves as fast as they do. Nox Metals is building it, along with the tools that run it. We’re a technology company with operations in Metro Detroit and Los Angeles, supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers. We use software and automation to supply metal to American factories faster than the industry thought possible.

The role. We’re hiring a Product Manager to make buying metal dramatically easier. You will own customer and commercial workflows from quote through order, helping customers get faster answers while giving our sales team better tools and clearer information.

You will spend time with customers and internal users, find the real bottleneck, and work with engineering and operations to ship improvements that move a measurable outcome.

You will:

· Own the roadmap for customer-facing and commercial software

· Interview customers and shadow sales workflows

· Turn customer and business problems into clear product requirements

· Prioritize work using evidence, expected impact, and implementation cost

· Partner closely with design, engineering, sales, pricing, and operations

· Define success metrics and measure behavior after launch

· Run focused experiments and use results to guide the roadmap

· Keep stakeholders aligned on decisions, tradeoffs, and delivery

· Improve existing workflows, not just launch new features

· Learn enough about metals and manufacturing to make sound product decisions

You are:

· Customer-obsessed and commercially minded

· Excellent at finding the underlying problem behind a feature request

· Clear and concise in writing and conversation

· Comfortable using data while recognizing what it cannot tell you

· Decisive when information is incomplete

· Able to build trust across sales, engineering, and operations

· Organized, accountable, and focused on outcomes

· Curious about complicated operational businesses

Nice to have:

· Experience with B2B commerce, quoting, pricing, or sales software

· Experience in manufacturing, distribution, logistics, or supply chain

· Technical fluency with APIs, data models, and software delivery

· Comfort using AI tools for research, analysis, and product work

Benefits:

· Equity in Nox Metals

· Company-paid medical, dental, and vision insurance

This role is full time, in person in Los Angeles.

Nox Metals is an equal opportunity employer. We hire based on skill, attitude, and fit for the work, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, height, weight, marital status, or any other protected status under federal, state, or local law.

We will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, and the California Fair Chance Act.

Source: NOX METALS careers (Ashby)

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