Customer Experience Specialist at Cottonwood Highland and The Richmond Apartments

Cottonwood Residential

Millcreek, UT

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in property management or hospitality.

Best fit for

Candidates with experience in property management or hospitality who prioritize customer engagement.
— “help residents feel at home in our community and assist prospective residents in finding their perfect apartment home”
Individuals who thrive in roles requiring both interpersonal and organizational skills.
— “Put your upbeat attitude, communication skills, and creativity into action.”

Things to consider

The role requires availability on weekends and evenings, which may affect work-life balance.
— “A flexible schedule is required and includes weekends and evening hours.”
Candidates must be able to perform physical tasks such as walking buildings and organizing package rooms.
— “Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards”

How to stand out

Showcase your communication skills with examples of handling phone, email, and text interactions.
— “Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.”
Demonstrate your ability to organize and manage tasks efficiently, such as package room organization.
— “Organize package room daily as packages are delivered.”
Include examples of event planning or social media marketing experience in your application materials.
— “Assist in planning community events and social media marketing.”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

customer satisfaction
property readiness
community engagement

Typical background

customer service experienceproperty management

Skills & requirements

Required

Customer-serviceCommunicationProblem-solvingTeamworkProperty-management

Preferred

Event-planningSocial-media-marketing

About the role

Original posting from Cottonwood Residential via Greenhouse

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Highland and The Richmond Apartments.
In this role, you could work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
Put your upbeat attitude, communication skills, and creativity into action.
Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
Answer all phone calls to the property and take detailed notes and information.
Ensure apartments are ready to show daily and for upcoming move-ins.
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
Assist in planning community events and social media marketing.
Organize package room daily as packages are delivered.
Maintain community-related communications and vendor relationships.
Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
Competitive base pay and quarterly bonus structure!
Full health, vision, dental, life, and disability benefits - available within 1-30 days!
Generous 401k and HSA Company match!
Paid time off – eligible for 3 weeks (120 hours) in 1st year!
10.5 paid holidays!
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Source: Cottonwood Residential careers (Greenhouse)