Customer On-Site - Hebron, KY

Traba

Cincinnati, OH

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with customer-facing experience working in warehouse or logistics environments, who can manage multiple priorities and maintain strong communication.

Best fit for

Candidates with warehouse or logistics experience and strong client relationship management skills
— “This role requires professionalism, strong communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / logistics environment.”
Individuals who are comfortable with high-frequency in-person interactions and candidate vetting
— “Facilitate candidate tours 4+ times per week — vet candidates, take headshots, and run drug tests.”
People who can act as a liaison between multiple teams and maintain a polished, approachable demeanor
— “Professional demeanor and ability to represent Traba with both workers and client stakeholders.”

Things to consider

Requires consistent in-person engagement at a Cincinnati, OH location several times per week
— “In-person work centers on running candidate tours at the facility; much of the remaining work can be completed remotely.”
Must be highly available during extended hours for client communication
— “responsiveness to client emails between 9am–9pm.”

How to stand out

Highlight experience managing onboarding and client communication in your resume and interview responses
— “Serve as the primary relationship owner with supervisors and key points of contact at the facility.”
Emphasize your ability to multitask and maintain organization in fast-paced environments
— “managing multiple priorities in a fast-paced warehouse / logistics environment.”
Showcase your track record of resolving issues proactively and maintaining account health
— “performance-based incentives tied to attendance, shift completion, and overall account health.”
Demonstrate your experience in vetting and supporting workers through consistent follow-up and feedback
— “follow up with every candidate after their tour.”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Manage day-to-day worker support
Ensure smooth communication between workers, site supervisors, and Traba's internal operations team
Identify and drive wallet expansion opportunities within the account

Typical background

1-2+ years of experience in operations or customer-facing environments

Skills & requirements

Required

Candidate VettingWorker SupportClient Relationship ManagementOnboarding CoordinationIssue ResolutionRecruiting SupportAccount Growth

Preferred

Warehouse LogisticsStaffingManufacturingRetailFood ServiceTeachingOn-site Coordination

Stack & domain

OperationsCustomer-facing EnvironmentsStaffingManufacturingWarehouseRetailFood ServiceTeachingOn-site CoordinationRecruitingGrassrootsIn-person RecruitingWorker SupportPerformance FeedbackIncident ManagementEscalationsLogisticsCommunicationInterpersonalVerbalWrittenProfessional DemeanorPolished And PresentableWarm And FriendlyApproachableCoachingConfidentEnforcing StandardsOrganizedDetail-orientedProactive Problem SolverFast-pacedDynamic

About the role

Original posting from Traba via Ashby

ABOUT THE ROLE
As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba for the account — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.
This is a flexible, part-time to full-time role (20–40 hours per week) focused on worker vetting, worker support, and client support. In-person work centers on running candidate tours at the facility; much of the remaining work can be completed remotely.
This role requires professionalism, strong communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / logistics environment.
RESPONSIBILITIES
20-40 hours per week.
RESPONSIBILITIES
Vetting & Placement: Facilitate candidate tours 4+ times per week — vet candidates, take headshots, and run drug tests. Keep the candidate tracker current with notes, rankings, and schedule preferences, and follow up with every candidate after their tour.
Worker & Client Relationship Management: Build strong relationships with site supervisors, HR, and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; send placed workers their onboarding materials and coordinate start schedules for new hires. Oversee worker vetting, drug testing, and onboarding end-to-end.
Worker Support & Performance: Run a rotating schedule of worker check-ins (after the first shift, first week, 30 days, and every few weeks after) to drive retention and attendance. Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance and escalate issues to internal teams as needed.
Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — responding promptly to client emails about worker coaching, incidents, and issues, and communicating key updates, attendance issues, or staffing changes clearly and professionally.
Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them before they reach site leadership. Handle incident management and escalations.
Recruiting Support: Support grassroots and in-person recruiting efforts, and actively collect worker and supervisor referrals to keep the candidate pipeline warm.
Account Growth: Identify and drive wallet expansion opportunities within the account.
REQUIREMENTS
High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
English required.
Availability for 20–40 hours per week, including in-person candidate tours several times per week, and responsiveness to client emails between 9am–9pm.
1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
Strong interpersonal, verbal, and written communication skills (email and in-person).
Professional demeanor and ability to represent Traba with both workers and client stakeholders.
Polished and presentable in a customer-facing environment.
Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
Organized, detail-oriented, and a proactive problem solver.
Comfortable working in fast-paced, dynamic warehouse environments.
COMPENSATION
Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

Source: Traba careers (Ashby)