Customer On-Site - Jeffersonville, IN

Traba

Jeffersonville, IN

On-site

Who this role is best for

A natural match if you have experience in on-site coordination within warehouse or manufacturing environments.

Best fit for

Candidates with prior on-site coordination experience in warehouse or manufacturing settings
— “1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.”
Professionals skilled in managing both client and worker relationships in a bilingual capacity
— “Strong interpersonal, verbal, and written communication skills (email and in-person).”
Individuals who can thrive in a fast-paced, dynamic warehouse environment while maintaining organization and detail orientation
— “Comfortable working in fast-paced, dynamic warehouse environments.”

Things to consider

The role entails early morning hours, potentially impacting work-life balance
— “Mon-Fri 5:00am-3:30pm”
Candidates must be prepared to represent the company professionally in a customer-facing environment
— “Professional demeanor and ability to represent Traba with both workers and client stakeholders.”

How to stand out

Highlight experience in managing onboarding and scheduling for new hires in your resume and interview responses
— “Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators).”
Emphasize your ability to act as a liaison between internal and external teams
— “the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.”
Showcase examples of resolving on-site issues and maintaining positive worker experiences
— “Identify and flag worker performance concerns or site challenges early, working proactively to resolve them.”
Demonstrate your capability to manage multiple priorities in a fast-paced environment
— “the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment.”
Include any relevant education or training that supports your qualifications for the role
— “High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Managed worker support and performance
Ensured smooth communication between workers and supervisors

Typical background

1-2 years of experience in operations or customer-facing environmentsProfessional demeanor

Skills & requirements

Required

Worker ManagementOn-site CoordinationCommunication

Preferred

Warehouse ManagementManufacturing Experience

Stack & domain

Warehouse ManagementManufacturingStaffingCommunicationProblem SolvingTeamworkCustomer ServiceWarehouse Operations

About the role

Original posting from Traba via Ashby

ABOUT THE ROLE
As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.
This role requires professionalism, bilingual communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment.
Schedule:
Mon-Fri 5:00am-3:30pm
RESPONSIBILITIES
Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
Account Growth: Identify and drive wallet expansion opportunities within the account.
REQUIREMENTS
High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
Strong interpersonal, verbal, and written communication skills (email and in-person).
Professional demeanor and ability to represent Traba with both workers and client stakeholders.
Polished and presentable in a customer-facing environment.
Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
Organized, detail-oriented, and a proactive problem solver.
Comfortable working in fast-paced, dynamic warehouse environments.
COMPENSATION
Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

Source: Traba careers (Ashby)