Customer On-Site - Louisville, KY

Traba
Jeffersonville, IN
On-siteCareer-pivot friendly

Who this role is best for

Operations professionals with bilingual communication skills and warehouse experience will find this client-facing role in Jeffersonville, IN, rewarding.

Best fit for

  • Candidates with prior on-site coordination experience in manufacturing or warehouse settings
    — “1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.”
  • Individuals who are naturally approachable and can coach workers while enforcing standards
    — “Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.”
  • Professionals comfortable serving as the liaison between multiple internal and external teams
    — “the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.”

Things to consider

  • Significant time commitment is required, with over 50 hours per week in a warehouse setting
    — “Schedule: Mon-Thu 5am-4pm, Fri 5am-11am (50+ hours/week)”
  • The role demands a high level of organization and proactive problem-solving in a dynamic environment
    — “Organized, detail-oriented, and a proactive problem solver.”

How to stand out

  • Highlight experience managing cross-functional teams and resolving on-site conflicts
    — “Identify and flag worker performance concerns or site challenges early, working proactively to resolve them.”
  • Showcase your ability to manage onboarding and scheduling for hourly workers
    — “Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators).”
  • Emphasize your communication skills in both formal and informal settings
    — “Strong interpersonal, verbal, and written communication skills (email and in-person).”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · IndividualLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • managed worker onboarding and vetting
  • resolved worker performance concerns
Typical background
1-2+ years of experience in operations or customer-facing environments

Skills & requirements

Required

Worker SupportOn-site CoordinationCommunicationIssue ResolutionOperational Execution

Preferred

Bilingual CommunicationWarehouse Experience

Stack & domain

OperationsCustomer-facing EnvironmentsStaffingManufacturingWarehouseRetailFood ServiceTeachingOn-site CoordinationInterpersonal CommunicationVerbal And Written CommunicationProfessional DemeanorCustomer RepresentationWorker SupportPerformance FeedbackShift And Schedule ManagementPPE ManagementCustomer Service

About the role

Original posting from Traba via Ashby

ABOUT THE ROLE

As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.

This role requires professionalism, bilingual communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment.

Schedule:

Mon-Thu 5am-4pm, Fri 5am-11am (50+ hours/week)

RESPONSIBILITIES

  • Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
  • On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
  • Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
  • Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
  • Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
  • Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
  • Account Growth: Identify and drive wallet expansion opportunities within the account.

REQUIREMENTS

  • High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
  • Strong interpersonal, verbal, and written communication skills (email and in-person).
  • Professional demeanor and ability to represent Traba with both workers and client stakeholders.
  • Polished and presentable in a customer-facing environment.
  • Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
  • Organized, detail-oriented, and a proactive problem solver.
  • Comfortable working in fast-paced, dynamic warehouse environments.

COMPENSATION

Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

Source: Traba careers (Ashby)

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