Customer On-Site - Mechanicsburg, PA (Third Shift)

Traba
Mechanicsburg, PA
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for candidates with customer-facing experience who manage multiple priorities in warehouse environments and possess bilingual communication skills.

Best fit for

  • Candidates with prior on-site coordination experience in manufacturing or warehouse settings
    — “1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.”
  • Professionals skilled in bilingual communication and interpersonal relationship-building
    — “Strong interpersonal, verbal, and written communication skills (email and in-person).”
  • Individuals comfortable with shift management and proactive problem-solving in dynamic environments
    — “Organized, detail-oriented, and a proactive problem solver.”

Things to consider

  • The third-shift schedule may require candidates to be available for night hours and adapt to a non-traditional work rhythm
    — “Sun-Thurs 11pm to 7am”
  • This role demands consistent presence at the client site and may not allow for remote work flexibility
    — “the face of Traba inside the facility — managing day-to-day worker support”

How to stand out

  • Highlight your ability to manage onboarding and scheduling processes in your resume and interview responses
    — “Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires”
  • Emphasize your experience in building relationships with both clients and workers in your application materials
    — “Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support”
  • Demonstrate your capacity to act as a communication bridge between internal and external teams
    — “the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • manages day-to-day worker support
  • coordinates onboarding and scheduling
  • ensures smooth communication
Typical background
operations experiencecustomer-facing roles

Skills & requirements

Required

On-site CoordinationWorker SupportCommunicationIssue Resolution

Preferred

Bilingual CommunicationWarehouse Management

Stack & domain

Worker SupportPerformance FeedbackCommunicationOnboardingSchedulingIncident ManagementEscalationsShift ManagementPPE ManagementRelationship ManagementProblem SolvingTeamworkLeadershipCoachingWarehouseManufacturing

About the role

Original posting from Traba via Ashby

ABOUT THE ROLE

As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.

This role requires professionalism, bilingual communication, and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment.

Schedule:

Sun-Thurs 11pm to 7am

RESPONSIBILITIES

  • Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
  • On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
  • Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and escalate issues to internal teams as needed.
  • Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
  • Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
  • Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
  • Account Growth: Identify and drive wallet expansion opportunities within the account.

REQUIREMENTS

  • High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
  • Strong interpersonal, verbal, and written communication skills (email and in-person).
  • Professional demeanor and ability to represent Traba with both workers and client stakeholders.
  • Polished and presentable in a customer-facing environment.
  • Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
  • Organized, detail-oriented, and a proactive problem solver.
  • Comfortable working in fast-paced, dynamic warehouse environments.

COMPENSATION

Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

Source: Traba careers (Ashby)

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