Customer Service Agent - Croatian Speaking

Betsson Group

Croatia

On-siteCareer-pivot friendly

Who this role is best for

Customer service professionals with multilingual abilities in Croatian and English will find this hybrid work arrangement in Croatia's iGaming domain rewarding.

Best fit for

Candidates with strong communication skills and a background in customer service, especially in multilingual settings
— “Communication written and verbal in both Croatian and English”
Professionals seeking a role with clear growth potential and a chance to work in the iGaming industry
— “limitless opportunity to learn and progress within Betsson”

Things to consider

The role requires working 2 days a week until midnight, which may impact work-life balance
— “Work until midnight”
Candidates must be available for two shifts, Monday to Sunday, with only two days off weekly
— “2 shifts, Monday - Sunday (2 days off a week)”

How to stand out

Highlight experience in managing customer accounts and resolving complex issues in a multilingual context
— “Manage customer accounts”
Demonstrate your ability to collaborate with a team to meet KPIs and improve customer satisfaction
— “Work together with your team to reach the best customer satisfaction”
Emphasize your familiarity with Microsoft Office and how it supports your efficiency in customer service
— “Strong Microsoft Office knowledge”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

managing customer accounts
reaching customer satisfaction KPIs

Typical background

customer servicecall center

Skills & requirements

Required

Customer ServiceCommunicationProblem-solvingMulti-tasking

Preferred

Igaming Industry KnowledgePlayer Safety Practices

Stack & domain

CommunicationMulti-taskingTime ManagementCustomer ServiceIgaming

About the role

Original posting from Betsson Group via Greenhouse

Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning office in Croatia!
The Wow
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 4 days in the office and 1 day at home.
We want you to excel in the following:
Help Croatian speaking customers via e-mail, chat and telephone
Work together with your team to reach the best customer satisfaction (including other KPI's)
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming
You're good at:
Communication written and verbal in both Croatian and English
Strong Microsoft Office knowledge
Background in customer service, this can be face to face, online or via phone calls
Multi-tasking and time management
What's in it for me?
Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
What we offer?
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
Good to know:
Start date: Begin of July
Salary: Basic salary (increase after probation) + non-taxable amount + bonus
Taxi to drive you home when you work until midnight
60 minutes break time
Work hours: 2 shifts, Monday - Sunday (2 days off a week)
Location: Zagreb, Croatia
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Source: Betsson Group careers (Greenhouse)