Customer Service Agent: Italian (11:00 - 20:00)

DICE

Brazil

RemoteCareer-pivot friendly

Who this role is best for

Aimed at mid-level customer service professionals with Italian language proficiency who thrive in remote, dynamic environments and can manage multiple tasks simultaneously.

Best fit for

Candidates with prior customer service experience and multilingual capabilities, especially in Italian and Spanish or English.
— “Previous experience in User Support or Customer Service positions are highly valuable.”
Professionals who value a remote-first culture and can contribute to a diverse, growing team.
— “We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.”

Things to consider

The role requires a 1-hour daily break within the 11:00 am to 20:00 pm schedule.
— “The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.”
Candidates must be based in Brazil, which may affect remote work flexibility for others.
— “Candidates must reside in Brazil.”

How to stand out

Emphasize experience with Zendesk and multilingual communication in your resume and interview.
— “Previous experience using Zendesk is preferred.”
Highlight your ability to manage multiple tasks and follow strict procedures in your application materials.
— “Skilled at planning, organizing, prioritizing and executing simultaneous tasks.”
Showcase your detail-orientation and time-management through specific examples in your interview.
— “Are incredibly detail-orientated with excellent time-management skills.”

Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Efficiently handling customer interactions
Managing incidents
Providing solutions

Typical background

Customer service experienceZendesk proficiency

Skills & requirements

Required

Customer ServiceZendeskMultitaskingProblem-solvingCommunication

Preferred

SpanishEnglish

Stack & domain

ZendeskItalianSpanishEnglishCustomer ServiceUser SupportIncident ResolutionCommunicationProblem-solvingTime ManagementDetail OrientationAdaptabilityTeamwork

About the role

Original posting from DICE via Greenhouse

About the role:
We love our customers and always aim to provide the best service. If you like working at home, this job is for you!
INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.
You will be expected to:
Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
Work schedule: 11:00 am - 20:00 pm with 1 hour of break
About you:
Previous experience in User Support or Customer Service positions are highly valuable.
Previous experience using Zendesk is preferred.
High Italian level (oral & written) and fluent in Spanish or English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
Have good communication and interpersonal skills.
Are a solution-oriented and reliable professional.
Are incredibly detail-orientated with excellent time-management skills.
Are flexible. Everything can change very quickly and you know how to adapt
Have excellent interpersonal and communication skills.
Be decisive and organized.
Love being part of a dynamic team in a growing company.
Candidates must reside in Brazil
You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
This role is located in Brazil.
Benefits & Perks
Home office (100% remote position
Great work environment with a young, international team of talented people to work with!
40% discount on all Fever events and experiences
Health, Dental and Life Insurance
Gympass Membership
Meal allowance
Transport allowance
Spanish Lessons

Source: DICE careers (Greenhouse)