Customer Service Agent: Korean (20:00pm - 5:00am)

FeverUp
Brazil
RemoteCareer-pivot friendly

Who this role is best for

Aimed at mid-level to senior customer service professionals who are fluent in Korean and can manage multiple communication channels.

Best fit for

  • Individuals who thrive in dynamic, remote-first teams and enjoy problem-solving
    — “Work schedule: 20:00 pm - 5:00 am with 1 hour of break”
  • Professionals with experience in handling high-volume, time-sensitive client interactions
    — “Managing and efficiently handling incoming calls and chats will be a critical aspect of this role”

Things to consider

  • The role requires handling all incident resolution channels: phone, email, and social media
    — “Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential”

How to stand out

  • Emphasize your ability to handle multilingual and high-volume customer interactions
    — “High Korean level (oral & written) and fluent in Spanish or English”
  • Showcase experience with Zendesk or similar tools in your resume and interview
    — “Previous experience using Zendesk is preferred”
  • Highlight your capacity to manage simultaneous tasks and adapt quickly to change
    — “Skilled at planning, organizing, prioritizing and executing simultaneous tasks”
  • Demonstrate a track record of resolving customer complaints efficiently and effectively
    — “Handle customer complaints, provide appropriate solutions and alternatives within the time limits”
  • Demonstrate your ability to follow procedures and maintain accurate records
    — “Provide accurate, valid and complete information by using the right methods/tools”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high customer satisfaction
  • efficient incident resolution
Typical background
previous customer service experience

Skills & requirements

Required

Customer ServiceProblem-solvingCommunication

Preferred

Zendesk

Stack & domain

ZendeskKorean (oral & Written)Spanish Or EnglishPlanningOrganizingPrioritizingExecuting Simultaneous TasksCommunicationInterpersonal SkillsProblem-solvingTime-managementAdaptabilityDecision-makingOrganizationLeadershipReliabilityDetail-orientationTeamworkCultural FitNullCustomer ServiceUser Support

About the role

Original posting from FeverUp via Greenhouse

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience? 

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you! 

INFO: The Schedule for the afternoon-shift position is 20:00 pm to 5:00 am (5 days/week) with 1 hour of break.

You will be expected to:

Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.

Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Work schedule: 20:00 pm - 5:00 am with 1 hour of break

About you:

Previous experience in User Support or Customer Service positions are highly valuable.

Previous experience using Zendesk is preferred.

High Korean level (oral & written) and fluent in Spanish or English

Skilled at planning, organizing, prioritizing and executing simultaneous tasks.

Have good communication and interpersonal skills.

Are a solution-oriented and reliable professional.

Are incredibly detail-orientated with excellent time-management skills.

Are flexible. Everything can change very quickly and you know how to adapt

Have excellent interpersonal and communication skills.

Be decisive and organized.

Love being part of a dynamic team in a growing company.

Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

Benefits & Perks

Home office (100% remote position

Great work environment with a young, international team of talented people to work with!

40% discount on all Fever events and experiences 

Health, Dental and Life Insurance

Gympass Membership

Meal allowance

Transport allowance

Spanish Lessons

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Source: FeverUp careers (Greenhouse)

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