Customer Service Analytics Analyst

Majority

Colombia

On-siteCareer-pivot friendly

Who this role is best for

Aimed at mid-to-senior level analysts who thrive in high-ownership roles and possess strong multilingual skills.

Best fit for

Candidates with strong analytical experience and a background in operations or customer service metrics
— “Strong experience in data analytics, business analytics, operations analytics, or a similar role.”
Professionals fluent in both Spanish and English with a preference for on-site work in Bogotá
— “Fluency in Spanish and English and a bachelor's degree from a top-tier university”
Individuals who can independently build dashboards and drive data-informed decisions
— “High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.”

Things to consider

On-site requirement in Bogotá may limit remote flexibility for applicants
— “Bogotá, Colombia | On-site”
Candidates should be prepared for a role with significant decision-making responsibility
— “high-ownership individual contributor role”

How to stand out

Highlight experience with root cause analysis and performance monitoring in your resume
— “Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.”
Emphasize your ability to translate complex data into actionable insights for leadership
— “Partner with CS leadership to turn data into clear recommendations and business decisions.”
Showcase familiarity with BI tools and advanced Excel or Google Sheets skills
— “Advanced Google Sheets or Excel skills and experience with BI tools.”
Demonstrate your proactive approach to exploring AI and automation in analytics
— “Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Developed analytics for Customer Service organization
Built dashboards for key CS metrics
Conducted root cause analyses

Typical background

Experience in data analytics or business analyticsBackground in fintech or high-growth companies

Skills & requirements

Required

Data AnalyticsBusiness AnalyticsKpisDashboardsRoot Cause AnalysisCustomer Service

Preferred

FintechCustomer Service DataLookerIntercom

Stack & domain

Data AnalyticsBusiness AnalyticsOperations AnalyticsKpisMetricsDashboardsPerformance ReportingGoogle SheetsExcelBI ToolsAutonomyOwnershipCuriosityCommunicationCustomer ServiceOperationsData Analysis

About the role

Original posting from Majority via Greenhouse

Bogotá, Colombia | On-site
At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.
This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.
What you'll do
Own and develop analytics for our Customer Service organization.
Build dashboards and reporting for key CS metrics and KPIs.
Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.
Partner with CS leadership to turn data into clear recommendations and business decisions.
Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.
What we're looking for
Strong experience in data analytics, business analytics, operations analytics, or a similar role.
Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.
Advanced Google Sheets or Excel skills and experience with BI tools.
High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.
Fluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.
Nice to have
Experience in fintech, technology, or high-growth companies.
Experience working with Customer Service or Customer Operations data.
Experience with Looker, Intercom, or similar tools.
What we offer
Direct impact on the development of a global Customer Service organization.
High exposure to leadership, Product, Operations, Data, and Technology.
Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.
We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.

Source: Majority careers (Greenhouse)