Customer Service Rep I

GuideWell Mutual

San Antonio, TX

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for entry-level candidates with call center experience who thrive in a structured, health insurance environment.

Best fit for

Entry-level candidates with call center experience in health insurance
— “Inbound call center experience in the health insurance industry”
Candidates comfortable with routine office hours and sedentary work
— “Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST”

Things to consider

In-office presence is required at least 4 days per week in San Antonio
— “In office at 19100 Ridgewood Pkwy San Antonio TX 78259”
Sedentary work is expected, with occasional movement of objects up to 10 pounds
— “Sedentary work: Exerting up to 10 pounds of force occasionally to move objects”

How to stand out

Highlight experience with health insurance claims and eligibility documentation
— “Provide resolution for questions about benefits, claims and eligibility”
Emphasize your ability to meet service metrics and maintain quality standards
— “Ensure adherence of Customer Service metrics”
Showcase your communication skills with examples of handling complex calls
— “Excellent verbal and written communication skills are required”
Demonstrate familiarity with Microsoft Office tools in your resume
— “Demonstrated proficiency in Microsoft Word, Excel and Outlook”

Pace · Fast PacedCollaboration · LowAutonomy · LowDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

handle inbound calls
document notes
ensure adherence to metrics

Typical background

customer servicecall center

Skills & requirements

Required

Customer ServiceCall CenterProblem Solving

Preferred

Health Insurance

Stack & domain

Microsoft WordExcelOutlookCustomer ServiceCommunicationProblem-solvingHealthcare

About the role

Original posting from GuideWell Mutual

Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.
Key position details:
In office at 19100 Ridgewood Pkwy San Antonio TX 78259$18.00 per hour + Quarterly Bonus!Full time positionComprehensive Benefits Training Hours: Monday to Friday 8:00am to 4:30pm CSTWork availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CSTWhat Will You Be Doing:
Successfully complete our training program. Answer inbound calls from providers and members. Provide resolution for questions about benefits, claims and eligibility.Document notes of each call to ensure all information is saved.Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly qualityHandle call backs and escalations as necessary.Qualifications:
0-1 years related work experience. Inbound call center experience in the health insurance industry.High school diploma or GED.Professional phone voice and etiquette.Demonstrated proficiency in Microsoft Word, Excel and OutlookExcellent verbal and written communication skills are required.What We Can Offer YOU!
To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
Medical, dental, vision, life and global travel health insuranceLife insurance, Short- and long-term disability programsLeave programs to support personal circumstances.401(k) includes employer contribution matchPaid time off, volunteer time off, and 11 holidaysAdditional voluntary benefits options available Comprehensive wellness programEmployee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Source: GuideWell Mutual careers