Customer Service Representative (MotoSportI)

CSC Generation
Mexico
RemoteCareer-pivot friendly

Who this role is best for

Best suited to customer service professionals with powersports industry experience working in a remote setting.

Best fit for

  • Candidates with prior customer service or retail experience in the powersports sector.
    — “+1 Year customer service or retail experience required.”
  • Individuals with a genuine interest in motocross, street bikes, and motorcycle gear.
    — “This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.”
  • Professionals who can adapt to flexible schedules and remote work arrangements.
    — “Flexible work schedules to work full time shifts (weekends included).”

Things to consider

  • The role demands a high level of typing speed and Microsoft Office proficiency.
    — “Ability to type 30+ WPM required. In-depth knowledge of Microsoft Office, required.”
  • Workstation stability and consistent internet access are mandatory for this remote role.
    — “Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).”

How to stand out

  • Highlight prior experience with Harley Davidson and snowmobiles in your resume and interview.
    — “Knowledge in Harley Davidson brand. Understanding of snowmobiles.”
  • Emphasize your ability to manage time-sensitive tasks and adapt to system changes.
    — “Time-sensitive management proven skills. Demonstrate autonomy in using internal systems while proactively keeping up with process and system updates.”
  • Showcase your problem-solving skills and experience in building customer relationships.
    — “Resolve issues related to orders: returns, shipping, and order status. Build and maintain strong relationships with our riders.”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Provided concierge-level customer service
  • Resolved customer issues related to orders
Typical background
1+ year of customer service or retail experience

Skills & requirements

Required

Customer ServiceProduct KnowledgeCRM SystemsMultitaskingProblem-solving

Preferred

Powersports Industry ExperienceHarley Davidson Brand Knowledge

Stack & domain

Customer ServiceProduct KnowledgeCRM SystemsMicrosoft OfficeTypingCommunicationProblem SolvingAdaptabilityTeamworkPowersports

About the role

Original posting from CSC Generation via Lever

Compensation:

MotoSport is seeking enthusiastic individuals who are passionate about the powersports industry to join our Operations team. This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.

This position is ideal for individuals who enjoy helping others, solving problems, and discussing motocross, street bikes, and motorcycle gear with customers who share the same passion. MotoSport employees gain skills by attending work and vendor-sponsored workshops to continually improve their gear knowledge.

Our goal is boosting customer loyalty and improving retention through exceptional service in the powersports industry.

Responsibilities:

·       Provide concierge-level customer service to our riders.

·       Assist customers with general product inquiries.

·       Handle customer interactions via phone, chat, and email.

·       Resolve issues related to orders: returns, shipping, and order status.

·       Proactively follow up with customers when needed.

·       Build and maintain strong relationships with our riders.

·       Demonstrate autonomy in using internal systems while proactively keeping up with process and system updates.

·       Collaborate with a team passionate about powersports.

·       Build product knowledge through ongoing training and development.

Qualifications:

·       Advanced English proficiency (spoken and written) is required.

·       Preferred experience in the powersports industry.

·       Genuine passion for outdoor activities, sports, and customer service.

·       +1 Year customer service or retail experience required.

·       Knowledge in Harley Davidson brand.

·       Understanding of snowmobiles.

·       ATV/UTV ride experience. 

·       Ability to use CRM and contact center systems.

·       A bachelor’s degree or equivalent is preferred. High school diploma or equivalent is required.

·       Ability to multitask, prioritize, and think out of the box. Problem-solving and adaptability.

·       Ability to type 30+ WPM required.

·       In-depth knowledge of Microsoft Office, required.

·       Time-sensitive management proven skills.

·       Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).

·       Flexible work schedules to work full time shifts (weekends included).

What we offer:

·        Full time $15,000 MXN monthly gross salary.

·        $6,000 MXN Productivity Bonus Per month.

·        Law benefits since day one.

·        Home office.

·        Full equipment provided.

·        100% paid training.

·        Schedule window (8 am - 8 pm).

·        10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).

·        1 hour Lunch - 2 breaks of 15 minutes each.

·        Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).

·        Total Pass.

Source: CSC Generation careers (Lever)

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