Customer Service Supervisor

SunSource

Phoenix +1 more

On-siteCareer-pivot friendly

Who this role is best for

Candidates with industrial distribution experience and strong communication skills will find this customer-facing leadership role in Phoenix, AZ, with a focus on collaboration across departments and technical support.

Best fit for

Candidates with prior experience in industrial distribution and a background in customer service or sales will be well-suited for this role.
— “Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.”
Professionals adept at managing multiple priorities in a fast-paced environment will thrive in this position.
— “Ability to manage multiple priorities in a fast-paced environment.”
Individuals with technical knowledge of industrial products like hydraulics or pneumatics will have a distinct advantage.
— “Experience in industrial distribution or related industries, including: Hydraulics, Pneumatics, Fluid Power, Electrical Products, Power Transmission, Motors and Motion Control.”

Things to consider

Candidates should be prepared to work closely with vendors and internal teams to resolve customer issues.
— “Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.”

How to stand out

Highlight your ability to manage customer inquiries and resolve complex issues efficiently.
— “The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally.”
Showcase your proficiency with Microsoft Excel, Word, and email applications in your application materials.
— “Proficiency with: Microsoft Excel, Microsoft Word, Email applications”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

resolving customer issues
managing customer requests

Typical background

customer servicesales

Skills & requirements

Required

Customer ServiceCommunicationProblem-solvingTeam Management

Preferred

Industrial DistributionTechnical Product Knowledge

Stack & domain

Customer ServiceSalesPurchasingIndustrial DistributionHydraulicsPneumaticsFluid PowerElectrical ProductsPower TransmissionMotors And Motion ControlMicrosoft ExcelMicrosoft WordEmail ApplicationsVendor Pricing And Business Software ProgramsCommunicationOrganizationProblem-solvingManufacturingDistribution

About the role

Original posting from SunSource via Lever

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.
Key Responsibilities
Support customers and outside sales representatives with product and service inquiries.
Process requests related to:
Pricing and quotations
Product availability and delivery schedules
Order status updates
Returns and credits
Order expedites
Product literature and documentation
Provide technical product assistance and support when appropriate.
Maintain accurate records and documentation within company systems.
Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
Deliver a high level of customer service while meeting departmental performance expectations.
Qualifications
Skills
Required:
Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred:
Experience in industrial distribution or related industries, including:
Hydraulics
Pneumatics
Fluid Power
Electrical Products
Power Transmission
Motors and Motion Control
Proficiency with:
Microsoft Excel
Microsoft Word
Email applications
Vendor pricing and business software programs
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

Source: SunSource careers (Lever)