Customer Success Advisor

Safe
Argentina +19 more
RemoteCareer-pivot friendly

Who this role is best for

Strong fit for enterprise-focused professionals who advise C-Suite leaders on cyber risk and thrive in high-growth, mission-driven environments.

Best fit for

  • Candidates with 5+ years of enterprise risk consulting and a track record in customer success metrics
    — “5+ years of experience in risk consulting, management consulting, and customer success”
  • Individuals who have managed organizational change in enterprise security contexts
    — “Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption”
  • Professionals comfortable with ambiguity and high-growth chaos in a startup atmosphere
    — “Comfort with building, ambiguity, and high growth chaos in a startup environment”

Things to consider

  • 30% travel requirement may be a consideration for candidates prioritizing remote flexibility
    — “Travel required - 30%”
  • Role demands working at the highest levels of global enterprise, requiring executive-level advisory skills
    — “Confidence in being an advisor to the CXOs of Fortune 500 companies”

How to stand out

  • Highlight experience translating complex technical risk into executive-level insights
    — “Demonstrated ability to communicate technical risk to non-technical/executive audiences”
  • Showcase a history of delivering on customer success metrics with measurable outcomes
    — “Track record of delivering on customer success metrics”
  • Demonstrate ownership mindset and ability to solve problems independently
    — “We don’t do 'not my job.' We hire people who see a gap and own the solution from start to finish.”
  • Position yourself as a builder who can define new processes and frameworks
    — “We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.”
Pace · SteadyCollaboration · MediumAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Manage multi-stakeholder enterprise accounts through organizational change
  • Deliver on customer success metrics
  • Provide advisory services to CXOs of Fortune 500 companies
  • Support global enterprise clients
Typical background
5+ years of experience in risk consulting, management consulting, and customer successBachelor’s or Master’s degree in Business, Engineering, or related field

Skills & requirements

Required

Customer Success ManagementMulti-stakeholder Account ManagementTechnical Risk CommunicationProject ManagementEmpathyListening SkillsChange ManagementCustomer Relationship Management

Preferred

CybersecurityEnterprise Software

Stack & domain

Vulnerability/exposure ManagementGRCRisk ConsultingManagement ConsultingCustomer SuccessProject ManagementTechnical Risk CommunicationMulti-stakeholder Enterprise AccountsOrganizational Change ManagementCyber RiskAi-driven EngineSecurity PostureCustomer Success MetricsCXO AdvisoryStartup EnvironmentBuilding And AmbiguityHigh Growth ChaosEmpathy With The CustomerListening PowerSuper Detail-orientedDisciplinedConfidenceComfort With BuildingAmbiguityFast-paced EnvironmentRedefining SecurityCybersecurityAI And CybersecurityEnterprise SecurityFortune 500 Companies

About the role

Original posting from Safe via Lever

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.

We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.

As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.

The Culture Memo: Our Operating System

Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.

Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.

The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.

Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.

Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.

The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.

The Perks & Ownership:

We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.

Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.

Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.

Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.

Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.

Essential Skills/ Qualifications/ Experience::

  • Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.
  • Demonstrated ability to communicate technical risk to non-technical/executive audiences.
  • Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.
  • Empathy with the customer; listening power
  • Strong project management skills - super detail-oriented and disciplined
  • 5+ years of experience in risk consulting, management consulting, and customer success
  • Track record of delivering on customer success metrics
  • Confidence in being an advisor to the CXOs of Fortune 500 companies
  • Comfort with building, ambiguity, and high growth chaos in a startup environment
  • Travel required - 30%

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you! 🚀

Source: Safe careers (Lever)

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