Customer Success Manager

Cato Networks

Chicago +3 more

Career-pivot friendly

Who this role is best for

A natural match if you have experience in SaaS or cybersecurity customer success and technical expertise in networking or security domains.

Best fit for

Candidates with prior experience in high-growth SaaS or cybersecurity firms and technical know-how in networking or security domains
— “4+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company”
Professionals who thrive in fast-paced environments and are adept at managing complex customer relationships
— “Must be very well organized and able to work effectively in a nimble and fast-paced environment”
Individuals who can build trust and influence stakeholders through deep technical and customer-centric understanding
— “Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders”

Things to consider

Travel is expected up to 25% of the time, which may not align with remote-only preferences
— “Ability to travel up to 25% of the time”
The role requires working with a geographically distributed team, which may demand flexibility in time zones and communication methods
— “Comfortable working within a geographically distributed team for a hyper-growth global organization”

How to stand out

Highlight experience in managing renewals and upsells within your previous customer success roles
— “Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells”
Demonstrate your ability to translate unarticulated customer needs into actionable solutions
— “Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions”
Emphasize your technical background in networking or security domains, particularly with SD-WAN or firewalls
— “Experience and exposure working with networking or security software solutions”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Achieved high customer satisfaction and retention rates
Successfully managed renewals and upsells

Typical background

Customer Success or Sales ExperienceTechnical Background in Networking or Security

Skills & requirements

Required

Customer Success ManagementSaas Product AdoptionRenewals And UpsellsNetworking And Security Solutions

Preferred

Technical EscalationCommercial Negotiations

Stack & domain

NetworkingSecuritySaasCommercial NegotiationsTechnical EscalationProduct Adoption Maturity AssessmentsQbrsRenewalsUpsellsCuriosityCreativityEmpathyCustomer CommunicationPresentationListeningInfluencePersuasionOrganizationProblem-solvingAdaptabilityCybersecurity

About the role

Original posting from Cato Networks

Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Responsibilities:
Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Requirements:
4+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Ability to travel up to 25% of the time
Prior Experience:
Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
Routing (static, BGP, EIGRP, etc.)
Switching
SD-WAN
Firewalls, Proxy
Secure Web Gateway/CASB/DLP
Identity Management (SSO, SAML, LDAP, etc.)
Threat protection mechanisms (IPS, AM, etc.)
Load Balancing
Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
WAN, MPLS
A reasonable estimate of the total compensation for this role, at the time of posting, is $140,000 - $180,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Source: Cato Networks careers