Customer Success Manager

Cato Networks

Rio de Janeiro +1 more

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with technical expertise in networking and security domains, working in a high-growth SaaS or cybersecurity environment that requires collaboration across geographically distributed teams and a commitment to client engagement.

Best fit for

Candidates with technical experience in networking or security solutions and a background in SaaS or cybersecurity companies
— “Experience in full commercial negotiations as well as some technical escalation”
Individuals who can act as a bridge between technical and business stakeholders in hyper-growth organizations
— “Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams”
Professionals with a history of influencing decision-makers and driving customer adoption
— “Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders”

Things to consider

Travel is a significant commitment, requiring up to 25% of time away from the office
— “Ability to travel up to 25% of the time”
The role demands strong organizational skills and the ability to thrive in a fast-paced, evolving environment
— “Must be very well organized and able to work effectively in a nimble and fast-paced environment”

How to stand out

Highlight experience in post-sales account management and QBR execution in your resume and interview stories
— “Own and orchestrate Cato's post sales motion, including conducting QBRs”
Demonstrate your ability to translate complex technical requirements into business outcomes
— “Use your customer facing and technical acumen to lead our customers to success”
Showcase your history of managing renewals and upsells in high-growth environments
— “Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

ensuring customer satisfaction and growth
managing renewals and upsells
leading customer adoption

Typical background

customer success managementsalestechnical support

Skills & requirements

Required

Customer Success ManagementTechnical AcumenCommercial NegotiationsProblem-solvingCommunication

Preferred

NetworkingSecurity Software Solutions

Stack & domain

NetworkingSecurityRoutingSwitchingSd-wanFirewallsProxySecure Web GatewayCASBDLPIdentity ManagementThreat ProtectionLoad BalancingNetworking Protocol AnalysisWANMPLSCommunicationPresentationListeningProblem SolvingOwnership

About the role

Original posting from Cato Networks

Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Responsibilities:
Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Requirements:
5+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Ability to travel up to 25% of the time
Prior Experience:
Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
Routing (static, BGP, EIGRP, etc.)
Switching
SD-WAN
Firewalls, Proxy
Secure Web Gateway/CASB/DLP
Identity Management (SSO, SAML, LDAP, etc.)
Threat protection mechanisms (IPS, AM, etc.)
Load Balancing
Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
WAN, MPLS

Source: Cato Networks careers