Customer Success Manager, Central Europe (Frankfurt)

Pigment
Frankfurt, DE
On-siteCareer-pivot friendly

Who this role is best for

Best suited to mid-level professionals in customer success roles who thrive in fast-growing SaaS environments and are based in Central Europe.

Best fit for

  • Candidates who enjoy working in a collaborative, fast-paced environment.
    — “working as one team”
  • Individuals who are comfortable with strategic planning and real-time decision-making.
    — “build, adapt, and align strategic plans in real time”

Things to consider

  • Expectation to work within a rapidly scaling company environment.
    — “one of the fastest-growing SaaS companies globally”

How to stand out

  • Highlight experience with AI-driven platforms in your application.
    — “AI-powered business planning and performance management platform”
  • Demonstrate your ability to work with cross-functional teams.
    — “empowering every team from Finance to HR”
  • Showcase instances where you challenged the status quo.
    — “challenge the status quo”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Manager

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • manage customer success in Central Europe
  • drive customer satisfaction
Typical background
customer success managementSaaS industry experience

Skills & requirements

Required

Customer Success ManagementClient Relationship ManagementSaas Product Knowledge

Preferred

International Customer ServiceLanguage Fluency

About the role

Original posting from Pigment via Lever

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team from Finance to HR to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 600+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you!

Source: Pigment careers (Lever)

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