Customer Success Manager - France

Insiderone
Paris, FR
On-siteCareer-pivot friendly

Who this role is best for

Best suited to mid-level professionals with experience in customer engagement and marketing technologies, based in Paris.

Best fit for

  • Marketing tech professionals comfortable with AI-driven customer engagement platforms.
    — “With AI at its core and an integrated Customer Data Platform
  • Candidates who thrive in fast-moving, internationally diverse teams.
    — “exceptionally talented, visionary team of overachievers that moves fast and agile
  • Individuals passionate about social impact and progressive workplace initiatives.
    — “create one of the most socially progressive technology communities in the world

Things to consider

  • Expect involvement in social responsibility projects beyond core duties.
    — “100 Social Responsibility Projects, AI Training for Teachers, Code Academy
  • High-profile client base requires polished professional interactions.
    — “trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies

How to stand out

  • Demonstrate experience with multi-channel marketing platforms in interviews.
    — “natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search
  • Highlight any initiatives promoting diversity in tech on your resume.
    — “increasing women’s representation in STEM
  • Showcase past work with enterprise-level clients.
    — “Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines
Pace · VariedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high customer retention rates
  • positive customer feedback
Typical background
customer success or sales backgroundexperience in international markets

Skills & requirements

Required

Customer Success ManagementCRM SystemsSales EnablementCross-cultural Communication

Preferred

Product MarketingSales Strategy

Stack & domain

Customer SuccessMarketingCustomer Engagement

About the role

Original posting from Insiderone via Lever

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. 

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.  With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. 

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

Source: Insiderone careers (Lever)

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