Geared toward enterprise-focused professionals comfortable with strategic planning and cross-functional coordination, with a strong emphasis on German language proficiency and customer relationship management in a global context.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Commvault via Greenhouse
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About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Customer Success Manager - German Speaker
As a Customer Success Manager (CSM), you will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers within Commvault’s Foundational Success tier.
You are responsible for driving:
Customer adoption
Value realization
Retention (GRR)
Expansion influence (NRR)
Customer engagement
Lifecycle progression
Executive alignment
Customer advocacy
This role requires a strong balance of:
Customer success leadership
Moderate technical depth
Commercial awareness
Project management
Cross-functional coordination
Executive communication
You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault’s Software and SaaS solutions.
Key Responsibilities
Strategic Customer Success Leadership
Own customer relationships across assigned enterprise accounts
Develop and execute customer success plans aligned to customer business objectives
Drive customer adoption, operational maturity, and measurable value realization
Conduct business reviews, operational cadence meetings, and customer governance sessions
Proactively identify customer risks and develop mitigation strategies
Drive customer lifecycle progression and customer advocacy
Revenue Retention & Expansion
Own customer retention planning and execution strategies to maximize GRR
Identify and influence expansion opportunities aligned to customer priorities
Drive adoption and customer maturity activities that improve NRR readiness
Partner with Sales and Renewals teams on expansion and renewal planning
Use customer health data, adoption metrics, and engagement trends to forecast risks and growth opportunities
Program & Project Leadership
Coordinate customer initiatives across TSMs, Support, Product, Engineering, and Services
Manage customer success action plans, milestones, dependencies, and stakeholder alignment
Lead customer escalations and facilitate resolution management
Drive accountability across internal teams to improve customer outcomes
Executive Engagement & Customer Advocacy
Build trusted relationships with technical, operational, and leadership stakeholders
Present customer health, adoption progress, ROI, and operational recommendations
Advocate for customer needs internally across cross-functional organizations
Qualifications & Experience
5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles
Proven success managing enterprise customer relationships
Strong customer success and stakeholder management capabilities
Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms
Strong project management and communication skills
Experience influencing GRR and NRR outcomes
Ability to communicate effectively across technical and executive audiences in German Language is a MUST.
Success Metrics
GRR performance across assigned accounts
NRR influence and expansion contribution
Customer adoption and utilization improvement
Executive relationship maturity
Customer health improvement
Forecast accuracy for risks and opportunities
Escalation management effectiveness
Customer advocacy and satisfaction
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
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Source: Commvault careers (Greenhouse)