Customer Success Manager, Industrials

Lumafield
Boston, MA
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for mid-level professionals with engineering and client-facing experience who can drive process improvements in manufacturing.

Best fit for

  • Mid-level professionals with a mix of engineering and consulting experience in manufacturing
    — “8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in consulting, or program management
  • Individuals who thrive in a rapidly scaling startup with a focus on innovation and continuous upgrades
    — “We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights.

Things to consider

  • The role demands a high level of organizational independence and adaptability in a scaling startup
    — “Extremely organized and are ready to dive head first into a rapidly scaling startup environment
  • Candidates must be prepared for a Boston-based work arrangement, with possible travel to other locations
    — “Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

How to stand out

  • Highlight experience in identifying and quantifying process improvements in engineering or manufacturing settings
    — “Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
  • Emphasize your ability to deliver executive-level presentations and articulate value clearly
    — “Ability to independently create and deliver executive level presentations
  • Showcase your background in Lean methodologies and quality control systems in your resume and interviews
    — “Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • own customer relationships
  • partner with customer teams
  • track business impact
  • manage renewals
  • uncover upsell opportunities
Typical background
engineeringmanufacturingconsulting

Skills & requirements

Required

Project ManagementClient Relationship ManagementTechnical SalesBusiness DevelopmentProduct AdoptionRenewal Management

Preferred

MBAProgram Management

About the role

Original posting from Lumafield via Lever

About Lumafield: 

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA. 

What you’ll do::

  • Own the relationships, revenue, contracts, and outcomes associated with your accounts
  • Partner with as trusted advisor to your customers, partnering with their engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficiencies
  • Project manage delivery and adoption of Lumafield’s technical solutions
  • Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
  • Proactively manage renewal processes, mitigate churn risk, and maintain account health
  • Uncover upsell, cross-sell, and new use case opportunities to expand product usage 
  • Help build and scale internal processes, templates, and best practices

About you::

  • B.S. degree in Engineering
  • 8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in consulting, or program management 
  • Passionate about Lean, process improvement, quality, and bringing technology into manufacturing 
  • Excellent verbal and written communication that flexes to be effective across levels of an organization
  • Commercial business exposure and interest, including understanding of budget cycles and planning
  • Ability to independently create and deliver executive level presentations
  • Extremely organized and are ready to dive head first into a rapidly scaling startup environment

Bonus::

  • MBA or equivalent business experience
  • Program Management experience

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.

Source: Lumafield careers (Lever)

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