Customer Support Specialist

ARQ

São Paulo, Brazil

HybridCareer-pivot friendly

Who this role is best for

Best suited to candidates with strong customer service experience and multilingual fluency working in the fintech domain.

Best fit for

Candidates with at least 2 years in customer support and a background in resolving complex issues
— “At least 2 years of experience in Customer Support”
Professionals fluent in both English and Portuguese, with a focus on user-centric support
— “Fluency in English and Portuguese, verbal and written”

Things to consider

The hybrid work model may require in-office presence beyond remote flexibility
— “Hybrid work model”
A high level of resourcefulness and attention to detail is expected in daily tasks
— “Resourcefulness, with attention to detail and due diligence”

How to stand out

Highlight instances where you reduced customer workload through process improvements
— “solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload”
Demonstrate your ability to follow-up and ensure long-term resolution of customer issues
— “Follow-up is crucial to ensure resolutions stick”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Handle customer complaints swiftly and efficiently
Provide tailored solutions within tight timeframes
Collaborate with the ARQ team to solve customer problems
Ensure resolutions stick

Typical background

Fluency in English and Portuguese, verbal and writtenAt least 2 years of experience in Customer Support

Skills & requirements

Required

Customer SupportProblem-solvingTeam CollaborationEmpathyAttention To DetailResourcefulnessCustomer Satisfaction

Preferred

Fluent In English And Portuguese2+ Years Of Experience In Customer SupportProduct ProposalsHybrid Work Model

Stack & domain

EnglishPortugueseCustomer ComplaintsProblem-solvingProduct ProposalsTeamworkAttention To DetailDue DiligenceCustomer SatisfactionUser ConcernsCustomer ExperienceEmpathyResourcefulnessDrivenRelentlessProven CloserCustomer SupportFintech

About the role

Original posting from ARQ via Ashby

ABOUT ARQ
ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.
WHAT YOU'LL BE DOING
Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.
WHAT YOU'LL NEED
Fluency in English and Portuguese, verbal and written
At least 2 years of experience in Customer Support
Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
Eager to work hard and go the extra mile to make our customers happy
Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
Resourcefulness, with attention to detail and due diligence
Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
BENEFITS
Competitive salary
Discretionary performance cash bonus
Health Insurance
Hybrid work model
Latest technology to work with
Strong team that will help you improve your skills

Source: ARQ careers (Ashby)