Data Center Operations Technician

Xai
Southaven +1 more
On-site

Who this role is best for

Aimed at mid-level to senior infrastructure professionals who prioritize operational metrics and can handle physical demands.

Best fit for

  • Candidates with hands-on server/network hardware experience and a track record in data center infrastructure management
    — “Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware”
  • Individuals who are adaptable to on-call responsibilities and can manage time effectively in a fast-paced setting
    — “Experience being on-call and ability to respond to critical events as needed”
  • Professionals who can balance technical execution with process optimization and documentation
    — “Create and Maintain documentation of tasks and standard operating procedures”

Things to consider

  • The role demands physical agility and the ability to work in tight spaces and at elevated heights
    — “Work is often performed in tight quarters and physical dexterity is necessary to perform job functions”
  • Candidates must be available for evenings and weekends due to varying site operational needs
    — “Available to work evenings and weekends, as the schedule varies depending on site operational needs”
  • The position requires readiness for emergency onsite visits and is subject to drug and background checks
    — “Position is subject to pre-employment drug and random drug and alcohol testing”

How to stand out

  • Emphasize experience in structured cabling, power supply management, and inventory systems in your resume and interview narrative
    — “4+ years of experience in Structured Cabling Copper/Fiber”
  • Highlight your ability to troubleshoot and repair server and network infrastructure with clear examples
    — “2+ Years of experience troubleshooting and repairing servers and networking infrastructure”
  • Demonstrate your familiarity with Linux systems and scripting in your technical interview responses
    — “Strong Linux skills including: Navigating the system’s directories and filing system”
  • Showcase your ability to manage and optimize data center operations processes, not just perform tasks
    — “You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations”
  • Include examples of managing spare parts inventory and handling hardware returns in your application materials
    — “Vendor returns for infrastructure under and out of warranty”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • optimized server intake and repair processes
  • reduced MTTD and MTTR
Typical background
2+ years of experience in server and network hardware2+ years of experience in inventory management

Skills & requirements

Required

Server HardwareNetwork InfrastructureInventory ManagementTroubleshootingCablingRack And StackAsset ManagementData Center OperationsMean Time To Detect (mttd)Mean Time To Repair (mttr)

Preferred

Fiber OpticsPower SupplyNetwork Layout Design

Stack & domain

ServerStorageComputeNetwork HardwareTroubleshootingInventory ManagementOracleStructured Cabling Copper/fiberPower And Cooling ConceptsLeadershipTime ManagementDetail OrientedData Center OperationsNetwork Infrastructure

About the role

Original posting from Xai via Greenhouse

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE:

As a Datacenter Operations Technician at SpaceXSI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

Report to the job site during initial construction and report back to the engineering team as required.

Performing troubleshooting and monitoring of the servers and network in our data centers and global points of presence

Rack and stack of data center network equipment 

Maintain Warehouse inventory and asset management using our internal application.

Labeling and troubleshooting for fiber/optics cables

Power supply cabling, installation, troubleshooting and repair

Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.

Manage, response and resolution of data center operations tickets used cross functionally within SpaceXSI via Jira.

Create and Maintain documentation of tasks and standard operating procedures

Receipt and Decommissioning of data center hardware.

Vendor returns for infrastructure under and out of warranty

Manage spare parts inventory within the data center

Define, design, and implement network layouts and solutions within our data centers

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate

2+ years of experience working with server, storage, compute and network hardware

2+ Years of experience troubleshooting and repairing servers and networking infrastructure

2+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment

Position is subject to pre-employment drug and random drug and alcohol testing

Position is subject to pre-employment and annual post employment background checks

Physical Requirements:

Work is often performed in tight quarters and physical dexterity is necessary to perform job functions

Ability to lift up to 35lbs. unassisted

Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear

Comfortable working in an environment requiring exposure to noise

Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required

PREFERRED SKILLS AND EXPERIENCE:

Strong Linux skills including: 

Navigating the system’s directories and filing system

Manipulating files in the Linux shell

User permission configuration

Package installation and software management 

Ability to identify and apply different filesystem types

Using Linux commands for process management

Basic troubleshooting and debugging

Bash or other scripting

Experience being on-call and ability to respond to critical events as needed.

Experience leading Data Center Infrastructure projects.

Curious to always learn new things within the Data Center World

Excellent prioritization and time management skills

Able to work in a fast paced environment

Detail Oriented

Oracle Experience

Inventory Management

4+ years of experience in Structured Cabling Copper/Fiber

4+ years of experience in Power and Cooling concepts inside the data center

SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Source: Xai careers (Greenhouse)

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