Delivery Director

Backbase
Montreal, Canada
On-site

Who this role is best for

Strong fit for seasoned professionals with deep financial sector expertise who lead cross-functional teams and shape delivery strategies.

Best fit for

  • Seasoned professionals with 10+ years of experience in the financial sector, particularly those with leadership in customer teams.
    — “+10 years experience; Solid experience in financial sector (6+ years)”
  • Candidates who have managed large budgets and demonstrated success in translating project outcomes into business metrics.
    — “Total budget management in a point of time above 2.5 Mn”
  • Individuals with a background in startup or scaleup environments and a history of team leadership and culture-building.
    — “Can demonstrate experience in startup / scaleup environment; Managed a department or multiple streams / programmes of work”

Things to consider

  • The role requires significant travel to client locations, which may impact work-life balance and flexibility.
    — “this role may require 20-30% travel to client locations”
  • Candidates must be proficient in both English and the local language, which may be a barrier for non-native speakers.
    — “Professional working proficiency in the English and local language.”

How to stand out

  • Highlight your experience in translating project outcomes into quantifiable business benefits like cost savings and customer satisfaction.
    — “be able to translate project results into cost savings, increased sales, improved customer satisfaction”
  • Emphasize your leadership in team culture and employee well-being, linking it to successful delivery outcomes.
    — “create a culture of excellence and continuous improvement”
  • Showcase your ability to engage C-level executives and represent the company in high-stakes client interactions.
    — “engaging strategic customers at executive and C-level, representing Backbase”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • set regional delivery strategy
  • engaged strategic customers
  • managed total team
Typical background
project managercustomer success manager

Skills & requirements

Required

Customer-successProject-managementAgile-methodologiesBudget-managementCommercial-responsibilities

Preferred

Financial-sectorStartup-scaleup

Stack & domain

CommunicationLeadershipFinancial Sector

About the role

Original posting from Backbase via Greenhouse

The Job in short

As Delivery Director, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement.

Meet the job

You are responsible for the regional delivery strategy and for sharing the vision to the customers while ensuring that such strategy is supported by the broader organization. Your focus is on engaging strategic customers at executive and C-level, representing Backbase and opening the road for new opportunities.

You are responsible in all aspects for a team (tribe) and within that team there are multiple customer teams. The responsibility brings along that you are asked to manage the total of the team. Margin, billability, employee happiness, education, personal care and team results. You must be able to translate project results into cost savings, increased sales, improved customer satisfaction and a healthy working environment. 

To ensure successful project delivery, this role may require 20-30% travel to client locations, sometimes on short notice, to address needs and provide hands-on support.

How about You

+10 years experience;

Solid experience in financial sector (6+ years);

Managed a department or multiple streams / programmes of work;

Can demonstrate experience in startup / scaleup environment;

Total budget management in a point of time above 2.5 Mn;

Agile coach experience;

Expert at managing commercial responsibilities;

Preferably Master's degree in a business related field;

Professional working proficiency in the English and French.

Source: Backbase careers (Greenhouse)

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