Digital Client Service Specialist

Hearst

Manchester, NH

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with digital advertising and client-facing experience working in media broadcasting.

Best fit for

Candidates with experience in digital advertising trafficking and client relationship management
— “You will work with the Sales Account Executives and their clients to ensure successful digital and web advertising campaigns.”
Individuals who can manage cross-functional collaboration and deliver on complex client needs
— “Communicate with our teams (sales, production, finance) and external clients on performance and delivery of commitments”
Professionals with a background in web technologies and campaign execution tools
— “Experience with web technologies (HTML 5, Flash, JavaScript)”

Things to consider

In-person attendance is required despite the modern and flexible benefit structure
— “In-person attendance is required”
The role demands a high level of attention to detail and project prioritization
— “You need to prioritize projects and manage your time”

How to stand out

Highlight experience with DFP and Google Analytics in your resume and interview responses
— “Working knowledge of DFP and Google Analytics”
Showcase your ability to create strategic proposals using Microsoft PowerPoint
— “Prepare strategic PowerPoint proposals based on customer needs”
Demonstrate your ability to coordinate with creative and production teams for campaign execution
— “Collaborate with the creative team to design and develop concepts for digital campaigns”

Pace · VariedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful execution of digital campaigns
positive client feedback

Typical background

experience in digital advertising or sales support

Skills & requirements

Required

Digital AdvertisingProject ManagementCustomer Service

Preferred

Presentation SkillsCreative Design

Stack & domain

HTML 5FlashJavaScriptDFPGoogle AnalyticsPowerpointWordExcelProgrammatic AdvertisingCustomer ServiceTeamworkCommunicationProblem-solvingDigital AdvertisingWeb Technologies

About the role

Original posting from Hearst

WMUR, the ABC affiliate in Manchester is looking for a Digital Client Service Specialist. You will work with the Sales Account Executives and their clients to ensure successful digital and web advertising campaigns. We're looking for candidates who can provide customer service to our clients and sales representatives. You'll process online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution. You need to prioritize projects and manage your time. This is a great opportunity in a growing segment of our organization. This role reports to the General Sales Manager.
Responsibilities
Manage digital sales campaignsBuild, organize and schedule advertising creativeCommunicate with our teams (sales, production, finance) and external clients on performance and delivery of commitmentsProvide troubleshooting assistance for creative and operations-related issues for all campaignsPrepare strategic PowerPoint proposals based on customer needsCollaborate with the creative team to design and develop concepts for digital campaignsRequirements
Online advertising trafficking, sales coordinator/planner or related experienceExperience with web technologies (HTML 5, Flash, JavaScript)Working knowledge of DFP and Google AnalyticsAdvanced Microsoft PowerPoint, Word and Excel (can maintain complex spreadsheets)Experience with programmatic advertisingDesire to provide exceptional customer service and exceed client expectationsRelated military experience will be consideredIn-person attendance is requiredValues in Action
At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That’s why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.
Benefits
Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.
Medical | Dental | Vision401(k) matchingEmotional Wellness SupportPaid Time OffPaid Parental LeaveLGBTQ+ Health ServicesAdditional benefits to meet your and your family's needs
Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching nearly 25 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service.
We are an Equal Opportunity Employer. we do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national, origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Source: Hearst careers