Digital Experience Manager

Who this role is best for

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Skills & requirements

About the role

Location: On-site (New York, Dubai, Paris or Toronto)

Start Date: ASAP

Languages: English

Industry/Type: Luxury Hospitality / Digital Experience

ABOUT THE OPPORTUNITY

Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.

We are looking for a Digital Experience Manager to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking.

We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience.

You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams.

WHAT YOU'LL DO

• Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO).

• Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes.

• Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic.

• Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties.

• Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist.

• Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention.

WHAT WE'RE LOOKING FOR

• At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.)

• Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau).

• A numerical, test-and-learn mindset, with comfort operating in Agile ways of working.

• A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution.

• Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location.

• Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus.

WHY THIS ROLE MATTERS FOR YOU

• Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms.

• Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing.

• A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo.

• Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case.

• On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support.

Pragmatike is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants without discrimination. We recruit on behalf of our clients and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to a fair and inclusive hiring process. We process your personal data solely for recruitment purposes, in accordance with applicable privacy laws, and maintain reasonable safeguards to protect your information. Your data may be shared with our client(s) for hiring consideration, but will not be disclosed to third parties outside of the recruitment process.

Source: Pragmatike careers (Ashby)