Director of Payment Operations & Strategy

Zenoti

Seattle, WA

Who this role is best for

Aimed at senior-level finance and operations professionals who lead teams and drive process improvements.

Best fit for

Candidates with leadership experience in payment operations and a background in financial systems
— “7+ years of experience in payment operations, with at least 3 years in a leadership role.”
Individuals who thrive in cross-functional collaboration and have experience in the tech/software industry
— “Work closely with cross-functional teams, including finance, IT, customer service, and legal to ensure smooth Payment operations”

Things to consider

The role requires managing global payment operations due to the company's international presence
— “Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.”
A focus on compliance and risk management is a core requirement, not just a secondary task
— “Ensure compliance with all relevant regulatory requirements and industry standards.”

How to stand out

Highlight experience in leading teams and implementing payment system improvements
— “Lead, mentor, and manage a team of payment operations professionals.”
Emphasize your ability to collaborate with external partners and ensure seamless operations
— “Liaise with external partners including Payment processors, Software partners, Banks, to ensure seamless payment operations.”
Demonstrate your analytical skills through specific examples of reducing escalations or improving KPIs
— “Monitor key performance indicators (KPIs) and prepare regular reports for senior management”
Showcase your strategic mindset by detailing how you've built and executed payment operation visions
— “Develop and execute a strategic vision for the payment operations team.”
Demonstrate your ability to translate complex payment regulations into team policies
— “Develop and maintain policies and procedures to mitigate risk of onboarding new customers and ensure the security of payment operations.”

Pace · SteadyCollaboration · HighAutonomy · HighDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

develop and execute a strategic vision for the payment operations team
ensure compliance with all relevant regulatory requirements and industry standards
liaise with external partners including Payment processors, Software partners, Banks

Typical background

7+ years of experience in payment operationsdeep understanding of payment processing systems, financial operations, and regulatory requirements

Skills & requirements

Required

Leadership And Strategy DevelopmentCompliance And Risk ManagementPayment Operations ManagementStakeholder Collaboration

Preferred

Bachelor's Degree In Finance, Business Administration, Or A Related FieldMBA Or Relevant Advanced Degree

Stack & domain

Payment OperationsFinancial OperationsRegulatory RequirementsPayment Processing SystemsRisk ManagementComplianceTraining To Internal TeamsInput To Product DevelopmentMonitoring KpisLiaising With External PartnersLeadershipMentoringFostering A Culture Of Continuous ImprovementCollaboration With Cross-functional TeamsCommunicationFinancial Services

About the role

Original posting from Zenoti via Greenhouse

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Role Overview:
The Director of Payment Operations will oversee the entire payment operations function, ensuring efficient, secure, and compliant payment processing. This role requires a strategic leader with a deep understanding of payment systems, financial operations, and regulatory requirements. The ideal candidate will have a proven track record in managing payment operations, a passion for innovation, and a commitment to excellence.
Key Responsibilities:
Leadership and Strategy:
Develop and execute a strategic vision for the payment operations team.
Lead, mentor, and manage a team of payment operations professionals.
Foster a culture of continuous improvement and operational excellence.
Compliance and Risk Management:
Ensure compliance with all relevant regulatory requirements and industry standards.
Develop and maintain policies and procedures to mitigate risk of onboarding new customers and ensure the security of payment operations.
Collaborate with internal and external auditors to ensure compliance and address any issues.
Manage Payment Operations:
Address and resolve payment-related issues and inquiries from internal and external stakeholders.
Provide training to internal teams to reduce or eliminate escalations
Provide input to Product development to reduce or eliminate escalations
Monitor key performance indicators (KPIs) and prepare regular reports for senior management
Stakeholder Collaboration:
Work closely with cross-functional teams, including finance, IT, customer service, and legal to ensure smooth Payment operations
Liaise with external partners including Payment processors, Software partners, Banks, to ensure seamless payment operations.
Qualifications:
Bachelor's degree in Finance, Business Administration, or a related field; MBA or relevant advanced degree preferred.
7+ years of experience in payment operations, with at least 3 years in a leadership role.
Deep understanding of payment processing systems, financial operations, and regulatory requirements.
Strong analytical and problem-solving skills.
Excellent leadership and team management abilities.
Proven ability to drive process improvements and operational efficiency.
Exceptional communication and interpersonal skills.
Experience in the technology or software industry is a plus.
Zenoti Pay Range$160,000—$200,000 USDZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Zenoti careers (Greenhouse)