Director, Product Management, ZIA

Zscaler
San Jose, CA
Hybrid

Who this role is best for

Geared toward product leaders with cybersecurity domain expertise and a track record in managing complex product lifecycles, comfortable with cross-functional collaboration and customer engagement in a hybrid work arrangement.

Best fit for

  • Candidates with a background in cybersecurity product management and experience in SASE and SSE markets
    — “Deep understanding of SSE and SASE market landscape.”
  • Individuals who enjoy navigating ambiguity and taking ownership of strategic and executional tasks
    — “You thrive in ambiguity. You're comfortable building the path as you walk it.”
  • Professionals who can bridge technical complexity with business outcomes and deliver training to cross-functional teams
    — “[REDACTED] the internal subject matter expert, providing training and support to sales and cross-functional teams”

Things to consider

  • The role requires a hybrid work arrangement with a base in San Jose, CA
    — “hybrid role, based in San Jose, CA”
  • Candidates must be prepared for a high-trust team culture with ongoing feedback
    — “embrace our challenge culture by giving and receiving ongoing feedback”

How to stand out

  • Highlight experience with AI/ML in cybersecurity product development
    — “Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions”
  • Emphasize cross-functional leadership and collaboration with engineering and sales teams
    — “Work closely with engineering, sales, marketing, and customer success teams to bring products to market”
  • Demonstrate ability to manage full product lifecycles from ideation to end-of-life
    — “Manage the entire product lifecycle from ideation to end-of-life”
  • Showcase direct customer engagement and feedback integration into product strategy
    — “Engage directly with customers to understand their challenges, gather product feedback, and identify new opportunities”
  • Demonstrate familiarity with Zscaler's specific security architecture and offerings
    — “Direct familiarity with cloud-based security solutions, specifically Zscaler's architecture and offerings”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Zscaler Internet Access offerings
  • strategic direction of cybersecurity products
Typical background
experience in product management

Skills & requirements

Required

Product ManagementCybersecurityZscaler

Preferred

Ai-native EnterpriseSase-based Zero Trust Exchange

Stack & domain

Product ManagementZscaler Zero Trust ExchangeCloud SecuritySase-based Zero Trust ExchangeInternet AccessZero Trust FirewallDNS SecurityIPSNew Platform InitiativesSecure Web GatewayCybersecurityProduct LifecycleCustomer SuccessTraining And SupportSales And Cross-functional TeamsCustomer ObsessionMission-drivenOutcome-focusedImpact-drivenTrust Through OutcomesChallenge CultureFeedbackAmbition For The TeamProblem-solvingDynamic RangeHigh-level StrategyHands-on ExecutionCandorClarityRespectTeamworkOwnershipIntegrityBias For ActionDynamic Environment

About the role

Original posting from Zscaler via Greenhouse

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Director Product Management, ZIA to join our team. This is a hybrid role, based in San Jose, CA, reporting to the VP, Product Management in the Product Management department. At Zscaler, we are on a mission to make the internet safe for every user, anywhere. In this role, you will lead Zscaler ZIA offerings including  Zero Trust Firewall, DNS Security, IPS and new platform initiatives shaping the strategic direction of our ZIA and cybersecurity products and making a lasting impact on our global customer base.

What you’ll do (Role Expectations)

Define and drive Zscaler Internet Access(ZIA) offering including Zero Trust Firewall, DNS Security, IPS and new platform initiatives and working closely with Secure Web Gateway and Cybersecurity teams in alignment with company objectives and customer needs

Work closely with engineering, sales, marketing, and customer success teams to bring products to market and ensure their success

Engage directly with customers to understand their challenges, gather product feedback, and identify new opportunities

Manage the entire product lifecycle from ideation to end-of-life, ensuring that products meet and exceed customer expectations

Act as the internal subject matter expert, providing training and support to sales and cross-functional teams

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

Proven track record in product management with a strong focus on cybersecurity solutions

Technical proficiency with Firewall, IPS, DNS, SSL/TLS inspection,Proxy Architecture, SWG, and HTTP/S at scale

Deep understanding of SSE and SASE market landscape. 

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

What Will Make You Stand Out (Preferred Qualifications)

Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency

Experience leveraging AI/ML models to enhance automated malware detection, threat intelligence, or real-time security analytics

Direct familiarity with cloud-based security solutions, specifically Zscaler's architecture and offerings

Master’s degree or MBA in Computer Science, Engineering, or a related field

#LI-CM3 

#LI-Hybrid

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$199,500—$285,000 USDAt Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Source: Zscaler careers (Greenhouse)

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