E-commerce Operations Specialist

Onhires

Philippines +1 more

RemoteCareer-pivot friendly

Who this role is best for

Aimed at mid-level e-commerce operations professionals who can manage multi-channel platforms and resolve operational crises.

Best fit for

Mid-level professionals with hands-on Amazon Seller Central experience and a track record in resolving operational issues.
— “Hands-on experience with Amazon Seller Central (FBA, listing suspensions, case management, crisis resolution).”
Candidates who can coordinate with creative teams and manage cross-channel content consistency.
— “Coordinate with creative teams, ensuring all assets meet Amazon requirements.”
Individuals who are adept at working with overlapping time zones and delivering timely reports.
— “Ability to work with overlap until 12:00 EST, Monday–Friday.”

Things to consider

The role demands working within strict time constraints for case management and customer responses.
— “Respond to customer inquiries within 24 hours across all platforms.”
This position requires managing operations across multiple international markets and platforms.
— “operating across Amazon, Walmart, Shopify, and TikTok Shop.”

How to stand out

Highlight experience in resolving Amazon listing issues and maintaining account health.
— “Daily monitoring of account health and ASINs, proactively resolving issues before escalation.”
Demonstrate your ability to manage inventory and shipping processes across multiple regions.
— “Create and manage inbound FBA shipments across US, CA, and UK.”
Showcase your A/B testing and SEO optimization skills with Amazon MYE and listing content.
— “Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results.”
Emphasize your experience in delivering structured weekly reports to leadership.
— “Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status.”
Demonstrate your ability to address negative reviews and improve customer experience across platforms.
— “Address negative reviews within 48 hours, surfacing recurring issues.”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

ensure operational stability
manage daily operations
optimize listings

Typical background

e-commerce operationsinventory managementcustomer service

Skills & requirements

Required

E-commerce OperationsInventory ManagementMulti-channel Platform ManagementCustomer Experience Management

Preferred

ShopifyKlaviyoMeta AdsAI Content Creation Tools

Stack & domain

Amazon Seller CentralSEOA/B TestingInventory ManagementFBA OperationsMulti-channel Platform ManagementCustomer ServiceProblem-solvingAttention To DetailProactive MindsetAccountabilityE-commerceAmazonWalmartShopifyTiktok Shop

About the role

Original posting from Onhires via Ashby

We are seeking an E-commerce Operations Specialist for our client — a fast-growing e-commerce brand with multi-million revenue, operating across Amazon, Walmart, Shopify, and TikTok Shop. The company has strong products, excellent customer reviews, and ambitious plans to expand into new markets. This role is critical to ensuring operational stability and removing day-to-day execution from senior leadership.
📌 KEY RESPONSIBILITIES
Amazon Account Health & Operations
Daily monitoring of account health and ASINs, proactively resolving issues before escalation.
Case management: open, track, escalate, and close cases with Seller Support.
Manage listing health: suppressed, stranded, flagged listings resolved within 24 hours.
Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback.
Listing Optimization & Content
Create and maintain SEO-optimized product listings (titles, bullets, descriptions).
Coordinate with creative teams, ensuring all assets meet Amazon requirements.
Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results.
Maintain Amazon Brand Store and ensure content consistency across platforms.
Inventory & FBA Operations
Create and manage inbound FBA shipments across US, CA, and UK.
Track shipments end-to-end, reconcile discrepancies, and escalate issues promptly.
Monitor inventory levels daily, flagging risks before stockouts occur.
Maintain weekly Inventory & Shipping Tracker with accurate updates.
Multi-Channel Platform Management
Oversee Amazon CA/UK, Walmart, TikTok Shop, and Shopify operations.
Synchronize listings, monitor account health, and ensure compliance.
Deliver weekly cross-channel status updates to leadership.
Customer Experience
Respond to customer inquiries within 24 hours across all platforms.
Address negative reviews within 48 hours, surfacing recurring issues.
Manage returns, refunds, and automation sequences (e.g., ManyChat).
Weekly Operations Report
Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status.
⚡ REQUIREMENTS
Hands-on experience with Amazon Seller Central (FBA, listing suspensions, case management, crisis resolution).
Strong problem-solving skills and ability to manage operational crises.
Excellent written English for reports, case notes, and customer communication.
High attention to detail, proactive mindset, and accountability.
Ability to work with overlap until 12:00 EST, Monday–Friday.
✅ NICE-TO-HAVE
Experience with Shopify (themes, apps, storefront updates).
Familiarity with Klaviyo, Meta Ads, or AI content creation tools.
These are advantageous but not core to the role.
💡 BENEFITS
2-week paid trial period.
Performance bonus opportunities tied to successful product launches.
Long-term role — building a 10-year company, not a short-term project.
Flexible time off: 7 days for part-time and 14 days for full-time, usable for vacation, sick leave, or national holidays (no mandatory US holiday schedule).
Structured incentive plans including monthly and quarterly bonuses based on performance and brand priorities.

Source: Onhires careers (Ashby)