Engagement Manager II

Akamai Technologies
United States
On-site

Who this role is best for

A natural match if you have experience in government consulting and managing technical projects.

Best fit for

  • Candidates with a background in government consulting and technical project delivery
    — “Partnering with pre-sales to educate customers on Akamai services and solutions”
  • Individuals who thrive in customer-facing roles with a focus on long-term relationships
    — “Maximizing customer satisfaction, retention, and growth based on the customer's needs”
  • Professionals with a strong grasp of network technologies and web performance solutions
    — “Demonstrate understanding of network technologies, web performance, web security”

Things to consider

  • US citizenship is required due to the nature of government clients
    — “Have US citizenship, due to the nature of our client base”
  • Must be eligible for and maintain a government security clearance
    — “Must be able to obtain and retain a government clearance”

How to stand out

  • Highlight experience in evolving cloud strategies for government clients during interviews
    — “evolve your customers' cloud strategies from concept to implementation”
  • Emphasize your ability to act as a central point of contact for complex projects
    — “Being the central point of contact for the customer and cross-functional teams”
  • Showcase your success in delivering technical customer projects with measurable outcomes
    — “Show experience of managing and delivering technical customer projects successfully”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • establish key relationships
  • build and maintain a project pipeline
  • deliver customer targets effectively
  • ensure customers get maximum value from our solutions
Typical background
consulting or project management experience

Skills & requirements

Required

Program Manage From Pre-sales Through Service DeliveryEducate Customers On Akamai Services And SolutionsMaximize Customer Satisfaction, Retention, And GrowthBe The Central Point Of Contact For The Customer And Cross-functional TeamsOwn Program Management And Be A Trusted Advisor

Preferred

US CitizenshipGovernment ClearanceDeep Understanding Of Consulting ProcessExperience Of Managing And Delivering Technical Customer Projects SuccessfullyUnderstanding Of Network Technologies, Web Performance, Web Security, Methodologies Or Architectures

Stack & domain

ConsultancyOnline StrategiesGovernment OrganizationsWeb AccelerationSecurity TechnologiesCloud StrategiesCustomer SatisfactionRetentionGrowthRelationshipsProject PipelineCustomer TargetsCustomer SuccessBusiness OutcomesInnovationBusiness UnderstandingProgram ManagementService DeliveryTechnical Customer ProjectsNetwork TechnologiesWeb PerformanceWeb SecurityMethodologiesArchitecturesCloudEdgeApp PerformanceSecurityContent DeliveryAICustomer ExperienceInternet SecurityCloud PlatformAI AppsEdge PlatformCommunicationTeamworkLeadershipProblem SolvingDecision MakingCollaborationCustomer FocusProfessional DevelopmentCareer ProgressionDynamic And Inclusive Work Environment

About the role

Original posting from Akamai Technologies

Would providing consultancy to shape the online strategies of Government organizations excite you?

Do you relish the prospect of working with cutting-edge technology?

Join our prestigious Government Services team

We support some of the largest organizations in the world. Our team helps make the Internet work by successfully integrating customer web applications onto our Intelligent platform. We support government customers from the US and Canada, such as Civilian, DOD, State, Local and Education. Using cutting edge web acceleration and security technologies with bold innovation, we maximize the value for customers.

Partner with the best

As an Engagement Manager, you will focus on maximizing customer satisfaction, retention and growth throughout the relationship. Program managing from pre-sales through service delivery, you'll help to evolve your customers' cloud strategies from concept to implementation. As an industry expert, you'll be responsible for delivering business outcomes for customers through innovation, great relationships and business understanding.

As an Engagement Manager II, you will be responsible for:

Strategizing to establish key relationships, building and maintaining a project pipeline and delivering customer targets effectivelyPartnering with pre-sales to educate customers on Akamai services and solutions to make the best recommendations for their needsMaximizing customer satisfaction, retention, and growth based on the customer's needs and business requirementsBeing the central point of contact for the customer and cross-functional teamsOwning program management and being a trusted advisor in ensuring customers get maximum value from our solutionsDo what you love

To be successful in this role you will:

Have US citizenship, due to the nature of our client baseMust be able to obtain and retain a government clearanceDemonstrate a deep understanding of consulting process to identify the best solutions and ensure customer successShow experience of managing and delivering technical customer projects successfullyDemonstrate understanding of network technologies, web performance, web security, methodologies or architecturesBe a natural communicator with an ability to build trusting relationships and ensuring customer successBe a team player with an ability to work independently and as part of a remote teamPossess a technical aptitude and a desire to constantly learn new technologiesAbout us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like! Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Source: Akamai Technologies careers

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