ESIS Claims Representative, AGL

Chubb

Overland Park, KS

On-site

Who this role is best for

A natural match if you have 5+ years of AGL claims handling experience and a background in a TPA environment.

Best fit for

Candidates with 5+ years of AGL claims handling and a TPA background are ideal for this role.
— “High level of technical claims knowledge and competence as evidenced by a minimum of 5 years claims handling experience in specific line of business (Auto & General Liability). Experience within a TPA environment strongly preferred.”
Individuals who excel in evaluating policy obligations and liability under various lines of business.
— “Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extent of the company’s obligation to the insured under the policy contract.”
Those with strong communication and negotiation skills for dealing with a wide range of stakeholders.
— “Excellent communication, negotiation, and interpersonal skills to effectively interact with all levels of an organization both internal and external.”

Things to consider

This role requires securing specific state licenses in addition to claims handling experience.
— “Required to obtain specific state licenses.”
The position involves potential for property loss inspections, which may require travel or on-site visits.
— “Depending on line of business may inspect and appraise damage for property losses or arranges for such appraisal.”

How to stand out

Highlight your ability to manage claim settlements and provide examples of successful outcomes.
— “Sets reserves within authority limits and recommends reserve changes to Team Leader.”
Emphasize your experience with auto liability cost containment and account management.
— “Knowledge of auto liability cost containment programs and proven account management skills a must.”
Showcase your analytical and problem-solving skills through specific case examples.
— “Strong analytical and problem-solving ability.”
Demonstrate your experience in preparing detailed reports on claims investigations and settlements.
— “Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.”
Demonstrate your ability to collaborate with supervisors and contribute to process improvements.
— “Assists Team Leader in developing methods and improvements for handling claims.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

handled and settled claims
maintained customer satisfaction

Typical background

5+ years of claims handling experience

Skills & requirements

Required

Claims HandlingPolicy ReviewInvestigationSettlementCommunicationNegotiationLegal PrinciplesCost Containment

Preferred

TPA EnvironmentState LicensesAccount Management

Stack & domain

Claims HandlingAuto & General LiabilityTPA EnvironmentAuto Liability Cost Containment ProgramsAccount ManagementCoveragesLegal PrinciplesCommunicationNegotiationInterpersonal SkillsAnalytical SkillsProblem-solvingCustomer ServiceMicrosoft ExcelVisioPowerpointInsuranceClaimsLegal

About the role

Original posting from Chubb

ESIS is seeking an experienced Auto, General & Liability (AGL) Claims representative for the Overland Park, KS office. The person in this role will handle and maintain all AGL claims and file reviews under general supervision of a supervisor and as part of the ESIS team
Key Objective:
Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines.
MAJOR DUTIES & RESPONSIBILITIES:
Under limited supervision, receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.Depending on line of business may inspect and appraise damage for property losses or arranges for such appraisal.Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the company’s obligation to the insured under the policy contract.Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.Sets reserves within authority limits and recommends reserve changes to Team Leader.Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions. Prepares and submits to Team Leader unusual or possible undesirable exposures. Assists Team Leader in developing methods and improvements for handling claims.Settles claims promptly and equitably. Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims. Informs claimants, insureds/customers, or attorney of denial of claim when applicable
High level of technical claims knowledge and competence as evidenced by a minimum of 5 years claims handling experience in specific line of business (Auto & General Liability). Experience within a TPA environment strongly preferred. Required to obtain specific state licenses.Knowledge of coverages; along with a good understanding of applicable legal principles.Knowledge of auto liability cost containment programs and proven account management skills a must. Excellent communication, negotiation, and interpersonal skills to effectively interact with all levels of an organization both internal and external.Strong analytical and problem-solving ability.Demonstrated ability to provide consistent superior service to customers.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Source: Chubb careers