Event Day Ticket Seller

Detroit Lions

Detroit +1 more

Who this role is best for

Aimed at entry-level customer service professionals who thrive in high-pressure environments and are comfortable with ticketing software and flexible scheduling.

Best fit for

Candidates with customer service experience and a fan-friendly attitude in the sports or event management industry
— “Must be customer-service oriented and have a fan-friendly attitude.”
Individuals who enjoy interacting with diverse groups and are adaptable to shifting schedules
— “Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours.”
People with a solid grasp of point-of-sale systems and basic accounting principles
— “Attention to detail and organized with cash handling and basic accounting principles.”

Things to consider

The role demands a high level of availability on event days, which may conflict with other commitments.
— “Must be available for a minimum of 75% of all ticketed events at Ford Field”
The position requires working nights, weekends, and holidays, which may not align with all candidates’ preferences.
— “Must be able to work a flexible schedule including nights, weekends, and holidays.”

How to stand out

Highlight experience with ticketing software and customer service in your resume and interview responses.
— “Demonstrate a high degree of proficiency of the ticketing and point of sale software”
Emphasize your ability to make decisions under pressure and manage multiple tasks effectively.
— “Ability to make decisions during high-pressure situations.”
Showcase your skills in maintaining organization and accuracy in cash handling and documentation.
— “Maintain organization of tasks and event documents.”
Demonstrate strong interpersonal and communication skills, especially in handling sensitive issues.
— “Ability to respond effectively to the most sensitive inquiries or complaints.”
Demonstrate your reliability and commitment to meeting work schedules and job requirements.
— “Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.”

Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

maximized ticket sales
exceptional customer service

Typical background

customer serviceticket sales

Skills & requirements

Required

Ticket SalesPoint Of Sale SoftwareCustomer ServiceCash HandlingBasic Accounting PrinciplesMicrosoft Office Products

Preferred

SalesGuest Relations

Stack & domain

Ticket SalesWill CallCustomer ServiceTicketing SoftwarePoint Of Sale SoftwareMicrosoft Office ProductsCash HandlingInterpersonal SkillsDecision MakingOrganizationCommunicationSportsTicketing

About the role

Original posting from Detroit Lions via Greenhouse

The Event Day Ticket Seller is responsible for providing exceptional customer service and maximizing individual ticket sales on event day.
ESSENTIAL FUNCTIONS:
The Event Day Ticket Seller position will have daily responsibilities including, without limitation, the following:
Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows
Demonstrate a high degree of proficiency of the ticketing and point of sale software
Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets
Enter and/or update customer account information
Ability to make decisions during high-pressure situations.
Maintain organization of tasks and event documents.
Ability to work well with people; must have exceptional interpersonal skills.
Attention to detail and organized with cash handling and basic accounting principles.
Must be able to work a flexible schedule including nights, weekends, and holidays.
Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 75% schedule availability on event days.
NONESSENTIAL FUNCTIONS:
Will provide exceptional customer service at the Ford Field ticket sales windows
Will be highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers
Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.
WHAT’S REQUIRED:
High school diploma or GED preferred.
Must be customer-service oriented and have a fan-friendly attitude.
Ability to figure simple mathematical problems.
Ability to respond effectively to the most sensitive inquiries or complaints.
Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
Experience in customer service and guest relations.
Working knowledge of Microsoft Office products.
A high degree of technological competence
Oral and written communication skills.
Ability to speak in a professional manner via telephone/in person with guests, fans and staff
Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours.

Source: Detroit Lions careers (Greenhouse)