Strong fit for candidates who manage creator partnerships and coordinate cross-functional teams, with experience in social media and influencer campaigns.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Whalar Group via Greenhouse
Job Title: Executive, Client Services
Location: New York, NY
Start Date: ASAP
Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.
With hubs in London, Berlin, New York, and Los Angeles, our reach is global
About the role:
The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.
The team has three core functions:
Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.
Here’s what you’ll do day-to-day:
Creator Sourcing: Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more.
Creator Management: build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops. This may also include managing product logistics for a campaign.
Creative Briefing: Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development.
Content Review & Quality Control: Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators.
Content Scheduling & Monitoring: Create a posting schedule and keep it up to date throughout the campaign period. Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving.
Campaign Performance: Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports.
Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries.
Here’s what we’re looking for:
Have 1+ years’ experience in the general creator and influencer landscape
Have an affinity for social media, content creators and/or experience is a plus
Have strong detail-oriented, organizational and interpersonal skills
Have a creative and curious mindset and can-do attitude.
Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working.
This role has a fixed salary of $55,000, aligned to its scope and level within our compensation framework.
Our values:
At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.
The perks:
Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.
Medical, Dental, Vision
25 days of PTO + Sick days + Winter break
Monthly phone/internet reimbursement
Professional development stipend
New joiner's Home office allowance
Paid parental leave
Volunteer days
Identity theft protection & Legal assistance
Company Paid Life & Disability Insurance
Voluntary Life Insurance Policy
Voluntary Hospital and Critical Illness Insurance
Voluntary Pet insurance
Employee Resource Groups
Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.