Aimed at senior enterprise marketing professionals who can build and lead strategic customer engagement programs.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Openai via Ashby
About the Team
Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. Our Executive Engagement programs bring OpenAI’s products, research, and perspective into the room with senior leaders as they consider how intelligence can be put to work against their most important priorities.
These engagements are more than briefings or events. At their best, they help a leadership team understand what is changing, distinguish what is possible now from what is still emerging, and leave with greater clarity about what to do next.
About the Role
We are looking for an Executive Programs Lead, Americas to build and lead the portfolio through which OpenAI engages its most important customers and executives across the region.
You will own the regional strategy, team, and quality bar for Executive Briefings and a broader portfolio of C-suite engagements, recurring executive forums, advisory programs, and proven formats ready to scale. Your mandate is to turn high-stakes customer moments into a durable business capability, one that consistently advances important relationships while preserving the judgment and customization that exceptional executive experiences require.
This is a senior people-leadership role for a builder who can set direction, make disciplined portfolio choices, and create the systems and team required to deliver at scale. You will partner closely with Sales, Product Marketing, Product, Research, Solutions, Customer Success, Events, and OpenAI executives, moving comfortably between long-term design and the critical details of a live engagement.
This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the customer-facing nature of the role, regular in-person participation in executive briefings and related preparation is expected and may require additional time onsite. Travel across the Americas and occasional global travel are also expected.
In this role, you will:
- Own the Americas portfolio of recurring executive-engagement programs and the regional capability that supports them, setting its strategy, priorities, investments, and measures of success.
- Lead and develop the regional team responsible for program strategy, operations, and delivery, creating clear ownership and an unusually high standard of execution.
- Translate enterprise and regional priorities into a focused portfolio, including where executive engagement can materially advance an important customer relationship or business outcome.
- Build an operating model that enables consistent quality and responsible scale while preserving the judgment required to determine what should be repeatable and what should remain bespoke.
- Ensure priority programs bring together the right customer context, narrative, speakers, demos, experience, and follow-through.
- Partner with Sales leadership and customer-facing teams to connect each engagement to meaningful customer objectives, decisions, and next steps.
- Establish measures that connect customer insight, relationship progress, business results, experience quality, and operational health.
- Manage regional resources, budget, vendors, and capacity with discipline, making clear tradeoffs and surfacing risks early.
- Represent the Americas in global planning and help successful approaches travel across regions while preserving what needs to remain locally owned.
You might thrive in this role if you:
- Have 10+ years of experience building or leading executive programs, customer engagement, enterprise marketing, experience centers, field marketing, or a comparable enterprise capability.
- Have led and developed a high-performing team with accountability for a visible portfolio, not only individual programs.
- Have built or transformed a high-touch customer capability, moving it from reactive or heavily bespoke delivery toward a more strategic and scalable model.
- Bring strong commercial judgment and credibility with senior Sales leaders, customers, and internal executives.
- Understand the difference between an exceptional executive experience and a polished event—and can connect that experience to meaningful customer and business progress.
- Know how to prioritize rigorously, say no constructively, and make difficult resource decisions without losing stakeholder trust.
- Can translate strategy into a working system with clear ownership, strong standards, and reliable execution.
- Can operate credibly in a fast-moving technical environment and build effective partnerships across Product, Research, Marketing, Sales, and customer-facing teams.
- Move comfortably between setting direction, developing leaders, reviewing the system, and personally stepping into a critical moment.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Source: Openai careers (Ashby)