Experience Analyst

MSQ DX
Atlanta, GA
Career-pivot friendly

Who this role is best for

A natural match if you have experience in digital analytics and SEO/GEO performance analysis.

Best fit for

  • Candidates with 3+ years in digital analytics and a track record of cross-disciplinary collaboration
    — “3+ years of experience in digital analytics, experience analytics, customer insights, digital performance, or a related discipline”
  • Individuals with agency or consulting experience and a background in GA4, GTM, and SEO tools
    — “Agency or consulting experience is a plus”

Things to consider

  • This role requires a focus on analytics implementation and data quality assurance
    — “Solid understanding of digital measurement, event tracking, tagging, data quality, and analytics implementation best practices”

How to stand out

  • Highlight experience with GA4, GTM, and SEO tools in your resume and interviews
    — “Proficiency with Google Analytics 4 (GA4), Google Tag Manager (GTM), and Google Search Console”
  • Emphasize your ability to synthesize data into strategic recommendations for cross-functional teams
    — “Translate complex data from multiple sources and analytical tools into clear, actionable insights and recommendations for clients and internal teams”
  • Showcase your work with measurement frameworks and KPI development aligned with business goals
    — “Define and support measurement frameworks, KPIs, and success metrics aligned with customer needs, business objectives, and experience goals”
  • Demonstrate your ability to evaluate digital journeys and identify friction points
    — “Analyze user journeys, navigation patterns, content engagement, conversion funnels, and key interactions to understand how customers move through digital experiences”
  • Include examples of past experience with A/B testing and optimization initiatives
    — “Support experimentation, A/B testing, and optimization initiatives by establishing baselines, analyzing results, and identifying opportunities for improvement”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Analyze website analytics
  • Conduct performance audits
  • Define measurement frameworks
  • Support GA4/GTM implementation
Typical background
Digital analyticsData analysis

Skills & requirements

Required

Digital AnalyticsCustomer Behavior AnalysisData InterpretationPerformance MeasurementData VisualizationSeo/sem AnalysisUser Journey AnalysisKPI DefinitionData-driven Decision Making

Preferred

AIMachine Learning

Stack & domain

Google AnalyticsGoogle Tag ManagerData AnalysisSeoContent StrategyUx DesignAICommunicationProblem SolvingTeamworkAdaptabilityLeadershipDigital MarketingData ScienceWeb Development

About the role

Original posting from MSQ DX via Greenhouse

At MSQ DX, we help complex organizations create smarter digital products and experiences that deliver meaningful customer and business impact. Our teams bring together strategy, technology, design, data, and AI-enabled approaches to solve complex digital challenges. 

As an Experience Analyst, you’ll play a critical role in understanding how digital experiences perform today and uncovering the insights that shape what comes next. Working across Analytics & Insights, Experience Strategy, Content Strategy, Experience Design, and Technology, you’ll leverage data, research, and a range of analytical tools to evaluate customer behavior, search performance, audience intent, and digital journeys — identifying opportunities to improve experiences and drive measurable business impact. 

You’ll help translate complex data into clear, actionable insights that inform experience strategy, content priorities, design decisions, and future-state recommendations. From current-state assessments and performance audits to measurement frameworks and ongoing optimization, your work will help ensure the experiences we create are grounded in evidence and continually evolving to meet customer and business needs. 

What You’ll Do 

Analyze website analytics, behavioral data, search performance, and customer journeys to uncover trends, friction points, audience intent, and opportunities for improvement 

Conduct current-state analytics audits and performance assessments to establish benchmarks, identify gaps, and inform future-state experience strategies and recommendations 

Evaluate SEO/GEO performance, organic search visibility, search intent, and emerging AI-driven discovery trends to identify opportunities for greater discoverability and engagement 

Analyze user journeys, navigation patterns, content engagement, conversion funnels, and key interactions to understand how customers move through digital experiences 

Translate complex data from multiple sources and analytical tools into clear, actionable insights and recommendations for clients and internal teams 

Partner with Experience Strategy, Content Strategy, and Experience Design to ensure behavioral insights and performance data inform customer journeys, content priorities, design decisions, and strategic roadmaps 

Define and support measurement frameworks, KPIs, and success metrics aligned with customer needs, business objectives, and experience goals 

Collaborate with Technology on analytics implementation, tagging strategies, event tracking, and data collection requirements 

Support GA4/GTM implementation and quality assurance, validating data accuracy, identifying tracking gaps, and improving measurement reliability 

Build and maintain dashboards, reports, and performance analyses that make data accessible, meaningful, and actionable 

Support experimentation, A/B testing, and optimization initiatives by establishing baselines, analyzing results, and identifying opportunities for improvement 

Monitor and evaluate experience performance over time, measuring the impact of changes and recommending ongoing optimizations 

Your Experience & Skills 

3+ years of experience in digital analytics, experience analytics, customer insights, digital performance, or a related discipline 

Strong understanding of website analytics, customer behavior, digital journeys, and how data informs experience strategy and business decisions 

Proficiency with Google Analytics 4 (GA4), Google Tag Manager (GTM), and Google Search Console 

Familiarity with SEO/GEO, AI visibility, and behavioral analytics tools such as Semrush, Ahrefs, Peec AI, Microsoft Clarity, Hotjar, or similar platforms 

Experience with data visualization and reporting tools such as Looker Studio, Power BI, Tableau, or similar platforms 

Solid understanding of digital measurement, event tracking, tagging, data quality, and analytics implementation best practices 

Strong analytical and problem-solving skills, with the ability to interpret complex datasets, identify meaningful patterns, and translate findings into actionable recommendations 

Excellent communication and data storytelling skills, with the ability to make complex information accessible and compelling to clients and cross-functional teams 

Strong attention to detail, intellectual curiosity, and a proactive approach to uncovering insights and opportunities 

Familiarity with experimentation, A/B testing, conversion rate optimization, and performance measurement is a plus 

Agency or consulting experience is a plus 

Pay Range - Remote - US$85,000—$110,000 USDWho We Are

MSQ DX is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders.

Why MSQ DX?

At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares.

We offer a fantastic benefits package to our US-based employees, including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self-manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development.

For our Brazil team, we provide competitive compensation and access to growth and collaboration with our cross-cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person’s unique contributions to our culture.

We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.

Source: MSQ DX careers (Greenhouse)

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