Geared toward candidates comfortable with advanced market analysis and cross-functional collaboration, working in a financial services environment with a focus on member experience and data-driven insights.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Navy Federal
To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needsAnalyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for membersResearch, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial productsPerform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunitiesCollaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey visionConduct and facilitate User Acceptance Testing by validating the definition of DoneProactively sizes business opportunities and potential improvementsEngages in product team decision making, being able to push back and propose initiatives based in dataCommunicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignmentPackage strategic and analytical insights into clear, concise and "executive-ready" presentationsServe as an agent of change, looking for new ways to solve membership problems and collaborate as a teamKnow the key metrics to be measured and how to measure itProduce data-driven analysis to substantiate hypothesesConduct competitive reviews and benchmarkingAssist management with integrating usability studies, user research, and market analysis to into product requirementsAnalyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritizationAs a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product teamPerform other related duties as required
Working knowledge of analytics, user experience design and business impactBusiness acumen with ability to leverage expertise with credibility and impactExperience analyzing user experience and cost, to size impact and opportunitiesStrong multi-tasking and the ability to meet deadlinesFamiliar with Agile methodologies/principles (Scrum, XP, Lean etc.)Exposure to working in an agile environmentAbility to develop and maintain strong relationships across the organizationContinuous learning with respect to current trends, practices, regulations, and technology in the financial services industryAdvanced analytical and research skills along with experience working with data in a highly analytic environmentStrong communication and collaborative skillsMaintain skills up to date with industry standards
Desired Qualifications
Bachelor's Degree in Information Technology, Strategy or other related fieldBackground in technology or entrepreneurshipKnowledge of credit union operations/processes and procedures
Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM
Locations:
820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Source: Navy Federal careers