Family Case Management Group Admin and Case Associate - 2025925

World Relief
Chicago, IL
On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with administrative and case management experience working in refugee and immigrant services.

Best fit for

  • Candidates with administrative and case management experience in refugee and immigrant services
    — “refugee & immigrant services and advocacy”
  • Individuals who can provide support to high-needs clients and maintain detailed records
    — “approximately 10 high-needs clients”
  • People who are comfortable working in a team environment and with vulnerable populations
    — “Collaborate with World Relief staff, partner organizations, and local churches”

Things to consider

  • Christian faith is a prerequisite for employment based on federal guidelines
    — “Christian faith is a prerequisite for employment”
  • The position is limited-term and contingent upon funding extension
    — “This is a limited-term position funded through a grant agreement until (DATE)”
  • The role requires driving and passing MVR standards for transportation duties
    — “Valid drivers license, access to reliable vehicle and ability to pass MVR standards”

How to stand out

  • Highlight experience with vulnerable populations and record-keeping in your resume
    — “Maintain thorough, timely, and confidential case file documentation”
  • Demonstrate cross-cultural sensitivity and mediation skills in your application materials
    — “Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills”
  • Showcase fluency in Spanish, Burmese, Swahili, French, or Rohingya if applicable
    — “Fluency in Spanish, Burmese, Swahili, French, or Rohingya is desired”
  • Emphasize your ability to navigate the American healthcare system in your interview responses
    — “Ability to navigate the American health care system including Medicaid”
  • Demonstrate your willingness to work flexible hours, including early mornings, evenings, or weekends
    — “Able to work occasional early mornings, evenings, or weekends, as necessary”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • client satisfaction
  • community engagement
Typical background
social workcommunity support

Skills & requirements

Required

Case ManagementClient AssistanceHealthcare Resource IdentificationCommunity Building

Preferred

Refugee SupportAdvocacy

Stack & domain

LeadershipCommunicationSocial WorkHealthcare

About the role

Original posting from World Relief via Lever

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

This is a limited-term position funded through a grant agreement until (DATE) and contingent upon funding extension.

{If Hybrid, add schedule, ex.1 day onsite and 4 work from home days}.

ROLE & RESPONSIBILITIES::

  • Provide administrative support for RHP groups, including but not limited to administering pre- and post-tests, tracking attendance, and entering data accurately and on time, coordinating and providing transportation, preparing supplies, and coordinating with outside presenters
  • Provide strong assistance, under the direction of case managers, for approximately 10 high-needs clients
  • Assist clients without Medicaid in identifying and accessing health care resources, including sliding-scale clinics and hospital financial assistance options
  • Provide case management to program participants including: Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed; Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments; Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed; Connecting program participants to English as a Second Language classes.
  • Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the service
  • Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements
  • Support group activities that build community and increase social connection
  • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
  • Collaborate with World Relief staff, partner organizations, and local churches
  • Other duties as assigned

JOB REQUIREMENTS::

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Valid drivers license, access to reliable vehicle and ability to pass MVR standards 
  • Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
  • Ability to work occasional early mornings, evenings, or weekends, as necessary
  • MS Office skills

PREFERRED QUALIFICATIONS::

  • Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
  • Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
  • Highly self-motivated with strong follow-through and ability to work independently
  • Adaptable and possessing crisis management skills
  • Ability to navigate the American health care system including Medicaid and other insurance options
  • Strong organizational skills and ability to maintain detailed, accurate records
  • Case management experience with vulnerable populations preferred
  • Fluency in Spanish, Burmese, Swahili, French, or Rohingya is desired
  • Comfortable working in a team environment

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Source: World Relief careers (Lever)

Similar roles

More roles at World Relief