Family Relations Specialist - Texas

Pediatrics Plus Website
Frisco, TX
Career-pivot friendly

Who this role is best for

Best suited to candidates with strong communication and organizational skills working in pediatric healthcare and community support settings.

Best fit for

  • Candidates with experience in family support and pediatric healthcare environments
    — “We are committed to helping children succeed in all stages of life through evidence-based therapy and education”
  • Individuals who can manage multiple tasks efficiently in a client-facing role
    — “Ability to handle multiple tasks in a very busy environment”
  • Professionals who thrive in roles requiring coordination with state agencies and on-site locations
    — “Communicates effectively and timely with state agencies and on-site locations”

Things to consider

  • The role involves direct client interaction with children and families across a wide age range
    — “Must be able to work with clients birth to age 21 and their families”
  • Candidates should be prepared for physical demands including lifting up to 50 pounds
    — “Must frequently lift and/or move up to 50 pounds”

How to stand out

  • Emphasize experience in managing referral processes and scheduling evaluations in your resume
    — “Completes the referral intake process, updates necessary systems, and requests needed paperwork”
  • Highlight your ability to explain insurance benefits and funding options clearly
    — “Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents”
  • Showcase your organizational skills and attention to detail in your application materials
    — “Strong organizational skills with attention to detail and accuracy”
  • Demonstrate your computer skills with specific examples of database or scheduling software used
    — “Computer skills which includes a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful referral process completion
  • effective communication with families
Typical background
customer servicehealthcare support roles

Skills & requirements

Required

CommunicationOrganizational SkillsComputer SkillsCustomer Service

Preferred

Pediatric KnowledgeFamily Support

Stack & domain

CommunicationOrganizational SkillsAttention To DetailComputer SkillsAbility To Handle Multiple TasksAbility To Read And Interpret DocumentsAbility To Write Routine Reports And CorrespondenceAbility To Effectively Present InformationAbility To Apply Common Sense Understanding

About the role

Original posting from Pediatrics Plus Website via Greenhouse

Are you passionate about helping children succeed? Do you want to join a team of dedicated professionals committed to creating an environment where children thrive? At Pediatrics Plus, we work to empower children to conquer their world. Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment. We are looking for individuals who are eager to advocate for families and children with compassion and a heart of service as a Family Relations Specialist.

What we offer:

Competitive Pay

Paid Time Off 

Medical, Dental, & Vision Insurance

401K with Company Matching

Company Discounts & Incentives

Professional Development and Leadership Growth Opportunities

State of the Art Facilities & Technology

What you will do:

The Family Relations Specialist will complete the referral process for outpatient therapy and developmental preschool operations.

Completes the referral intake process, updates necessary systems, and requests needed paperwork.

Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents.

Schedules outpatient therapy and developmental preschool initial evaluations with parents.

Communicates effectively and timely with state agencies and on-site locations in order to ensure quality of referral process, including phone calls and emails.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

What you have:

Ability to communicate effectively and professionally with a wide variety of people.

Must be able to work with clients birth to age 21 and their families.

Strong organizational skills with attention to detail and accuracy.

Computer skills which includes a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.

Ability to handle multiple tasks in a very busy environment.

Ability to read and interpret documents such as safety rules, policies, and other company documents.

Ability to write routine reports and correspondence.

Ability to effectively present information in one-on-one and small group situations.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Reports for work dressed appropriately and complies with company policies regarding the dress code.

Ability to maintain regular and punctual attendance.

Ability to complete tasks in a timely manner.

Required Qualifications:

High School Diploma or equivalent.

Bachelor’s Degree, preferred.

Physical Demands:

While performing the duties of this job, the team member is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The team member is regularly required to move including walking, running, jumping, and sitting. The team member is regularly required to use hands and fingers to handle, lift, reach, and feel. The team member is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. If the team member is working at a Farm location, they must be comfortable around standard farm animals, including minimal allergies to touching, smelling, feeding, and engaging with animals. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Source: Pediatrics Plus Website careers (Greenhouse)

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