Field Enablement Manager - Customer Success

Legora

Stockholm HQ, Sweden

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with experience in enabling teams to adopt transformative technology, working in high-growth B2B SaaS environments.

Best fit for

Candidates with a history of building certification programs for complex SaaS products
— “Build certification-based CS or technical training that improved team performance”
Professionals who have scaled customer success programs across multiple geographies
— “scaled programs across multiple geographies or globally distributed teams”
Individuals with a background in translating complex workflows into scalable systems
— “translated complex workflows into scalable systems”

Things to consider

The role demands high standards and direct, ego-free feedback culture
— “fight for excellence: high standards, direct, ego-free feedback”
The position requires working across multiple departments in a coordinated manner
— “connective tissue between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing”

How to stand out

Highlight experience in designing programs that drive measurable outcomes
— “designing programs that drive measurable outcomes and enable teams to operate at a higher level”
Emphasize your ability to standardize processes across diverse teams
— “Build processes that standardize how Customer Success contributes to product releases”
Showcase your background in enabling adoption of AI/LLM technologies
— “Experience in enabling customers adopt transformative technology”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

design and run certification-based programs
build processes that standardize customer success contributions
ensure alignment across every program

Typical background

post-sales or customer-facing rolescustomer successaccount management

Skills & requirements

Required

Customer SuccessProgram ManagementCross-functional CollaborationCustomer Engagement WorkflowsProduct Releases

Preferred

Ai/llm FluencyCustomer AdoptionRetention And Expansion

Stack & domain

Certification-based ProgramsOnboardingEverboardingProduct MasteryAi/llm FluencyCustomer Engagement WorkflowsCore CS MotionsProduct ReleasesCustomer DeliveryGTM StrategyCSM Account ManagementCross-functional CollaborationStructured Customer InsightsProduct DevelopmentProduct LaunchesCS SummitsRelease CyclesStrategic Customer InitiativesLeadershipCommunicationProblem-solvingTeamworkSystems-thinkingAmbiguity TransformationStructured Program CreationExecutive PresenceEQCollaborationCustomer SuccessProduct ManagementCustomer Engagement

About the role

Original posting from Legora via Ashby

ABOUT US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things.
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
THE ROLE
BUILD & SCALE CUSTOMER SUCCESS PROGRAMS
Design and run certification-based programs spanning onboarding, everboarding, product mastery, AI/LLM fluency, customer engagement workflows, and core CS motions (adoption, value delivery, renewal, and expansion).
Build processes that standardize how Customer Success contributes to product releases, customer delivery, and overall GTM strategy.
PARTNER WITH CROSS-FUNCTIONAL LEADERS
Work closely with CS leadership to diagnose gaps, build repeatable systems, and drive measurable improvements in customer adoption, retention, and expansion.
Serve as the connective tissue between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing to ensure alignment across every program you run.
OPERATIONALIZE THE CUSTOMER SUCCESS FUNCTION
Create the frameworks, documentation, and workflows that scale how CSMs manage accounts, collaborate cross-functionally, and deliver structured customer insights back into product development.
Build mechanisms that ensure CSMs are consistently prepared for new product capabilities, AI advancements, and rapidly evolving customer needs.
DRIVE HIGH-IMPACT MOMENTS
Lead program strategy and execution for product launches, CS summits, release cycles, and strategic customer initiatives.
Ensure the Customer Success team shows up with clarity, consistency, and excellence during key company milestones.
What you'll bring
5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, or Management Consulting
You’ve held a customer facing role and translated complex workflows into scalable systems.
Experience in enabling high performing teams in high-growth B2B SaaS or enabling customers adopt transformative technology.
A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs.
Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams.
Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level.
BONUS POINTS IF…
You’ve worked directly with AI-powered customer workflows or technical SaaS products.
You’ve built certification-based CS or technical training that improved team performance.
You’ve scaled programs across multiple geographies or globally distributed teams.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Source: Legora careers (Ashby)