Field Operations Associate

Fi
Elgin, TX
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience working with animals in shelter environments and a flexible schedule.

Best fit for

  • Candidates with prior shelter or kennel experience and a track record of maintaining equipment.
    — “Experience maintaining equipment, tracking inventory or following a maintenance schedule is a plus”
  • Individuals who are local to Elgin, TX and can commit to regular on-site visits.
    — “Must be local to Elgin, TX”
  • People who are detail-oriented and can manage routine tasks with consistent follow-through.
    — “Log device status in a shared spreadsheet”

Things to consider

  • This role requires regular in-person visits to a high-volume transport hub.
    — “The Elgin facility is a high-volume transport hub processing multiple dog shipments a week”
  • The position demands a flexible schedule to accommodate on-demand visits.
    — “A flexible schedule that allows visits on short notice”

How to stand out

  • Highlight experience with animal care and routine equipment maintenance in your resume.
    — “Fi's collars need to go on every incoming dog and stay charged and cycling correctly”
  • Emphasize your comfort level working in shelter environments with dogs.
    — “comfortable working directly with dogs in a shelter environment”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Maintain device status
  • Troubleshoot device issues
  • Log device status
Typical background
Field operationsCustomer support

Skills & requirements

Required

Device MaintenanceBasic TroubleshootingSpreadsheet ManagementCommunication

Preferred

Inventory TrackingEquipment Maintenance

Stack & domain

Working With Dogs In A Kennel Or Shelter EnvironmentMaintaining EquipmentTracking InventoryFollowing A Maintenance ScheduleStrong, Responsive Email CommunicationBasic Organizational SkillsComfortable Reading And Maintaining A Simple SpreadsheetFlexible ScheduleVisits On Short NoticePet CareAnimal WelfareShelter Operations

About the role

Original posting from Fi via Lever

Welcome to Fi.

We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.

The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.

If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together.

Fi is looking for a Field Operations Associate!

This is a hands-on, on-site role for someone local to Elgin, Texas who's comfortable working directly with dogs in a shelter environment. The Elgin facility is a high-volume transport hub processing multiple dog shipments a week, and Fi's collars need to go on every incoming dog and stay charged and cycling correctly. 

What You'll Do::

  • Visit the partner site 2-3 times per week, 1-2 hours per visit
  • Check that collars are charged and keep a regular charging routine
  • Confirm collars are fitted and installed correctly on the dogs
  • Troubleshoot basic device issues and escalate anything you can’t resolve
  • Log device status in a shared spreadsheet
  • Send the Fi team a short written update each week

What You'll Bring::

  • Must be local to Elgin, TX
  • Comfortable working with dogs in a kennel or shelter environment
  • A flexible schedule that allows visits on short notice
  • Strong, responsive email communication
  • Basic organizational skills, comfortable reading and maintaining a simple spreadsheet
  • Experience maintaining equipment, tracking inventory or following a maintenance schedule is a plus

Compensation:

The anticipated base rate for this position is $18-20 per hour. The actual base rate offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Source: Fi careers (Lever)

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